Holiday Inn Express Hotel & Suites Fisherman's Wharf by IHG

Subject: Public Awareness Report: Fraudulent Practices by Booking.com and Holiday Inn Express To Whom It May Concern, I am writing to bring attention to a distressing experience I recently had with Booking.com and Holiday Inn Express, which I believe constitutes fraud and theft. My intention is to warn the public and urge regulatory authorities to investigate these practices to protect future consumers. On March 20, 2026, while driving from Ontario to Calgary, my Fiancée and I sought a hotel for the night just before arriving in Calgary. After finding availability at the Holiday Inn Express through Booking.com, we proceeded to book a room online. Booking.com immediately charged our account. However, after payment, we were told we needed to download the Booking.com app to access our reservation number. We attempted to do so, but were unable to download the app on our phone. No confirmation email or reservation details were sent to us, despite repeated checks on my fiancees phone. Since then, we have been unable to contact Booking.com by any means — there is no accessible customer service, no email, and no phone number to resolve our issue or request a refund. As of today, March 26, we have neither received a refund nor any communication from Booking.com. Our money has effectively been stolen, and we have been left without accommodation or recourse. This experience raises serious concerns about the business practices of Booking.com., the HOLIDAY INN, as both have connived to this fraud, They both collect payments without providing confirmation or customer support, effectively defrauding customers. Furthermore, Holiday Inn Express bears responsibility for associating with a third-party company that conducts business in this manner. By partnering with Booking.com, they are complicit in enabling such predatory and fraudulent behavior. I urge all travelers to avoid using Booking.com for hotel reservations, and I call on the authorities to investigate these fraudulent practices. Such actions disproportionately harm vulnerable people — including the elderly and those with disabilities — who may have limited options or resources while traveling. Companies must not be allowed to exploit customers and escape accountability. I encourage anyone who has experienced similar issues to come forward and file complaints so that meaningful changes can be enforced. Together, we can ensure that businesses are held accountable for their actions, and that consumers are protected from fraud. Sincerely, Robert S]

very convient to walk.

parking is pricy .

Location in relation to The Warf area couldn't be better. Breakfast was typical but was well maintained. Room was comfortable.

It would be nice if they provided a pet exercise area. Grassy area is a couple blocks away so doable.

Proximity to the pier 27. The free breakfast was nice.

The room was REALLY small. We were having to move our luggage whenever we had to move around the room. The breakfast got crowded FAST since everyone was going to the ship that day.