Holiday Inn Express Hotel & Suites Fisherman's Wharf by IHG

buena ubicacion, cerca del pier

la fianza, te la cobran con la habitacion en vez de por separado.El desayuno mejorable

Great atmosphere great staff! They know what they are doing there.

House keeping brought up towels when needed

The room wasn’t clean, the front desk barely answered the phones. They also couldn’t tell me how to get to the garage.!!!? Like don’t you work here.? Is insane they also kept My deposit and not sure why because I didn’t do anything to the room

The staff were very friendly and accommodating. The location was perfect. The free breakfast was very good with a nice variety. Well stocked and kept clean. Lots of space to sit down and enjoy it. I also appreciated being able to keep my luggage there after check-out until our ride to the airport arrived. They offered to arrange transportation to the airport which was very nice, however I declined as I had already booked my ride.

Knowing the location ahead of time I was prepared for noise, however I didn't consider that the f streetcar line would run directly outside my window and comes by every 15ish minutes. Some nights as late as 1am. I was also on the first floor and the noise from the street made it impossible to sleep. One night people walking past were even tapping on the windows. I also have to mention cleanliness, because for me that is my number one priority. There was soap scum in all corners of the tub and soap dish, which would indicate a lack of detail pretty consistently as soap scum doesn't show up overnight. It takes quite a while to build up. There was also something which I could not identify around the tub spout, the shower curtain smelled so badly of mildew that it's all I could smell in the bathroom. One of the towels had something red and sticky on it. Also, the bed sheets were clean, but smelled of scented detergent, which is strange when so many people (my family included) are sensitive to scented detergent. The cleaning staff did not refill my coffee the first night, but did the second. I do want to mention that whoever cleaned my room the second night did a much more efficient job then the first.

Location

Lots of students and kids made too much noise. They ruined my San Francisco visit. The second room was too small like a prison cell

One customer/management? seemed to be giving the daytime manager quite a hard time about the breakfast area/timing

We stayed here for 3 nights. It is walking distance to many attractions such as the fisherman’s wharf, pier 39, street cars, Ghirardelli square, Lombard Street, and pier 33 Alcatraz. Check in and check out was very quick and efficient. We were not offered Expedia VIP upgrade but it was fine. Staff are very nice. Valet parking was great ( we got a package deal through Expedia). The breakfast was basic but decent. Elevators can be a bit of a wait. Overall a decent / central place to stay.