Sunvivia by Fiesta Americana Mazatlán

S

Costumer service is bad the check in was smooth but lady at front desk very rude they are not polite

Good

Mazatlán: The Inn at Mazatlán is hands down the best place to stay in Mazatlán! The location is perfect — right on the beach, with stunning ocean views and easy access to everything. The staff is welcoming and always goes the extra mile to make you feel at home. The rooms are spacious, clean, and comfortable, and modern and the on-site restaurant serves delicious food. Whether you’re relaxing by the pool,(Luis the pool waiter is the best) enjoying the spa, or taking in the sunset from your balcony, every moment feels special. I can’t recommend it enough — I’ll definitely be coming back!”

The inn mazatlan! Both my husband and I had a great experience. The luxury ocean front view room was clean/spacious/comfortable with an amazing view! Their pool area is amazing you are only steps away from the beach. What really stood out was the staff Everyone I interacted with from valet, front desk to housekeeping — was friendly, professional, and helpful. Our pool waiter Luis is amazing he truly offers great customer service and he really made us feel welcomed. The location is conveniently located in the zona dorada area which has many restaurants, shops. It’s about a 15minute walk to letras de mazatlan if that’s helpful to anyone. There’s tons of vendors literally steps away from the pool Overall, I’d definitely recommend THE INN to anyone looking for a modern friendly staff personnel that will make your stay a pleasure able one I’ll gladly return on my next visit! Thank you again to all the staff at THE INN

I really enjoyed my trip. This was my first time ever going to Mexico. The INN is a beautiful resort, my suite was beautiful. The staff was warm and friendly. My house keepers were great. But the best part of my stay at THE INN was my bellboy (GUILLERMO)! If it wasn’t for him, I wouldn’t have seen Mexico! He was more than just a bellboy! He took me and my two little sons on an adventure! We got to explore MAZATLÁN! We got to try Mexican cuisine and we got to sightsee. Guillermo was my own personal photographer. He took beautiful pictures and videos of me and my boys. He helped me with whatever I needed help with. He helped me go to the ATM. He helped me order food. He helped me go get groceries. He helped me get diapers for my babies. He helped me get food and drinks. He helped me.! He really helped me! GUILLERMO the best part about coming to Mexico! He really made this a great experience for me and my boys! I feel like I made a friend! I recommend you ask for GUILLERMO when you visit THE INN! He was such as blessing to me and my babies! And he’s glad to help! He’s really friendly and has a beautiful spirit! All the staff is nice but there’s only one GUILLERMO! I pray that GUILLERMO gets a promotion and a BIG FAT RAISE, he deserves it! Follow me on TIKTOK @blessedmess(Tina)

This was hands down one of the worst hotel experiences we’ve ever had. We booked a family suite at The Inn at Mazatlán for our vacation with our two kids, my husband, and my mom, expecting something comfortable and family-friendly. Instead, we were hit with a nightmare. The first room we were given was full of mosquitoes, literally flying around and biting us. The room also had a terrible moldy/musty smell that made it hard to breathe. We complained immediately, and while the staff wasn’t rude, they didn’t do much to fix the situation. They moved us to a second-floor room, but it was just as bad, same awful smell, and still had bugs. To make matters worse, the toilet in that room was clogged. I asked to be moved again and was shown multiple other rooms — all of them had the same terrible odor. Clearly, this is a major issue with their HVAC system, and the entire hotel feels like it’s overdue for a deep cleaning. The front desk kept telling me the only thing they could offer was “the same room on a different floor.” It was obvious that this is just how the whole hotel is- not clean, not comfortable, and definitely not what we paid for. We couldn’t relax at all, and I wouldn’t stay here again even if it were free. Don’t be fooled by the pictures online. This place needs serious maintenance and accountability. I rarely write reviews, but travelers deserve to know the truth.

Every thing it was good