Eastlake Suites Hotel & Conference Center By OYO Urbana

There really was not a lot to like. The staff was friendly but not very helpful. The front desk clerk sounded like a robot. Went through the process very quickly.

The rooms were outdated and dirty. The room my niece stayed in, room 128, smelled of smoke, the bathroom door was broken. The staff sprayed Lysol in the room instead of cleaning it.

The hotel is in a convenient location as it is close to UIUC as we were visiting for Dad's weekend. We checked in at 11:00pm. The individual who checked us in was very pleasant and helpful.

It was clear the room had not been cleaned prior to checking in. It looked as if the room had not been cleaned in months/years. The carpet was filthy. We would not sit on the couch as it did not look clean. Both the carpet and the couch were stained. The remaining furniture looked as if it was purchased from a secondhand store. The finish was worn off, and the drawers were not clean. The bathroom was the worst. The toilet, the floor and the shower stall were disgusting. After our first night's stay, we asked for the bathroom to be cleaned. When we returned that evening it was clear the bathroom had not been cleaned. The only reason we stayed the second night is because we had nowhere else, we could go.

Location is great. Bed was comfortable. They have a lot to offer: Bar, slot machines, breakfast, pool.

Room was very dirty- mirror and glass was very smeared, could barely see. The floors had garbage all over and dust. The couch was broke(mattress had stains, springs were broke) Oven was in shambles and smelled. New refrigerator.

This hotel looks old and unkept. I would not recommend

During check in process they charge 3% credit card fee in addition to hotel price plus they hold a large amount for incidentals which will not be refunded for 7-10 days Double Room is big but dirty and very outdated Couch is stained and very uncomfortable and old Beds are not comfy nor are the pillows and sheets No soap in room Blanket had a huge cigarette hole Walls are not clean

The staff wasn’t bad, but there rooms were very dirty. Hair everywhere, bugs on the windows (I know you can’t completely control that but you don’t like seeing stink bugs all over the curtains). The furniture was beat up, we asked for new sheets because of the hair and while we were gone they just put them in our room. When we got back we saw the sheets and went to put them on and saw more stains under the sheets and more hair! We left shortly after that and are waiting for a refund from Expedia because since we booked with Expedia the staff said they couldn’t refund our money.

Very clean

It had a roof

Front desk clerk illogical and clueless.