Eastlake Suites Hotel & Conference Center By OYO Urbana

Location

Front desk wait. Rooms need temodel

They literally have a list of cards that aren’t accepted! They refused to give my boyfriend our deposit because I had to leave early for work. I had to drive all the way back to get my cash deposit! The breakfast was terrible—overcooked eggs and sausage. They make a two-bed room with small beds when it’s supposed to sleep four people. Our bed was really small, and we had to pay more for a bigger bed! This was one of the worst hotel experiences I’ve had in years. I will not be staying there ever again!

Friendly staff. Clean

The eggs were cold at breakfast. No coffee available til breakfast bar opened

The pictures posted are nothing like the hotel. They have used AI pictures. The room had a foul smell, the carpet and sheets on the bed had stains. Very unkept.

Bathroom and sheets were full of hair when we got there. Smoke alarm was beeping - had to call front desk to complain,had to have sheets changed and bathroom cleaned TWICE because still had hair all over the floor after first request. There was also part of a bandaid wrapper on the tub and everything was dusty. After we first called the front desk and didn’t get quick response, we just asked maintenance and housekeeping ourselves to fix things.

Bed bugs

Crumbs under table and beds, dirty socks left behind under table, 2 TV remotes in room and neither worked, broken ice machine. Called front desk multiple times, no answer.

The room had trash that was not emptied and stains on the sheets. The TV did not work either.