Aspen Hotel Rogers Formerly Americ inn

Easy to find. Places to eat near by.

Room felt damp. Unsupervised kids throwing traffic cones in the pool area. Place is in need of new pillows.

The air conditioner did not work in our room the first night. There were no other rooms available. It was miserable. The bathtub didn’t drain and the toilet was not clean. The next day the staff was very nice and offered us another room. There are no elevators so it was a big task moving everything as we had two small children. The second night the room was very comfortable.

The room was very dirty. There were long black hairs all over the place, the floor was greasy and had a slippery residue on it, the defunct radiator had years of dirt and grime on it, the A/C unit was deafening but didn’t cool or dry out the humid room, which smelled, and it also was full of mold. The shower was very moldy, and the toilet seat was held on with a twist tie. There were missing pieces of molding, and the internet box was hanging out of a hole in the wall.

The staff was incredibly accommodating! When I came before my check-in time, they found an extra space for me to get ready for a wedding since my room wasn't ready yet.

My room had a super loud AC unit in it. It kept cycling throughout the night and woke me up a few times.

Clean quite staff friendly

Nothing to dislike

Booked this last minute and had a great experience!

Room smells musty.

Clean and quiet

The air conditioner did not work right.

We booked this room specifically for the in-room jacuzzi. The night we arrived, only the jets on one side of the jacuzzi worked. When we attempted to use the tub again in the morning, the jets didn't work at all. There were a lot of tiny dead bugs on the floor next to the jacuzzi tub and a couple inside the tub. We felt the need to wipe down the inside of the tub before we used it. There was also a bottle from previous guests, that had exploded in the freezer portion of the mini-fridge in our room. It didn't seem like the room had been cleaned very well before we arrived. We informed the front desk of these concerns on our departure. The gal working the desk said we should have come to them and they would have helped with the jacuzzi (which was noted on the tub instructions in the room as well), but if this is an amenity they are offering to their guests, then the jacuzzi should be in working order without the expectation that we'll need to have the staff enter our room during our stay, to attempt to get the tub working properly. After we informed them of the jacuzzi issue, the bugs, and the exploded bottle, they just gave us an awkward apology. Between the note on the instructions and the comment from the gal at the desk, I get the feeling they were already aware of the issue with the tub. They didn't offer a discount or anything to rectify the uncleanliness of the room or the dysfunctional tub. We will likely book elsewhere in the future.