DoubleTree by Hilton Boston Logan Airport Chelsea

My wife Ellen and I are long-time Hilton Honors members. We stayed at the Double Tree by Hilton-Chelsea near Boston's Logan Airport on October 9 to begin a planned New England fall color trip. As it turned out, a late summer-early fall drought prevented the typical explosion of fall colors in New Hampshire and Vermont and we cut the trip short and came home early on October 15, staying at this hotel again the night before we left. The problem arose from a requirement at the hotel that we pay in advance for our originally planned last night at the hotel on October 19. Long story short, the hotel charged us for three nights even though we only stayed two nights. The front desk refused to refund our payment for the third night, saying we would need to talk to the general manager, Kristin Kelley, who was not there. I called to speak to her three times since our stay, and she won't return my calls. So we are out about $500 (fall colors premium price) for the evening of the October 19, and she refuses to issue our refund even after I left several messages for her over a period of weeks! Weeks! In my opinion, Ms. Kelley should be fired. She has been completely unresponsive, and we feel cheated.

No free breakfast. Would be a 10/10 if they did.

Shuttle to airport. Gym and pool. Easy journey into Boston. Very clean.

Not a lot going on nearby, but chose hotel as near to airport for early morning flight.