DoubleTree by Hilton Boston Logan Airport Chelsea

Great place to stay

We had a queen room. Limited suitcase space.

Proximity to transport hub.

Air conditioning was a little noisy

Hotel room was clean and reasonably comfortable.

Clean room

The room was clean, but the wifi would not work in the room. Also, at 3am, when the hotel day turns over, the message light started flashing brightly on the house phone next to the bed. Staff said it was because of a glitch in the system and the entire 3rd floor (we were in 335) was affected. There was no solution, so why put people on the 3rd floor to be awakened at 3am? "Just cover up the light," was the suggested solution. There was a limited but delicious menu of pub food in the bar/restaurant for dinner. No plane noises, but there are train whistles. I am put to sleep by train whistles, but others might not be. The free shuttle to and from the airport was great, a big plus. The welcome cookies are warm and good.

Shuttle was prompt, staff were considerate and friendly, room was clean and well stocked. Overall good stay!

Hotel shuttle was very convenient

Although the hotel was convenient to the Chelsea MTA stop, that meant that the multiple horn blasts of the frequent trains were readily transmitted to the hotel. The adjacent street was also apparently a major truck corridor especially through the night. The staff was courteous and the facility was clean. The shuttle to the airport ran frequently and was very handy.

Nice, and clean. Unfortunately I checked out 1 day early but didn't receive a refund for the night.. That's disappointing customer service