La Quinta Inn & Suites by Wyndham The Woodlands/Spring

First room stunk horribly like cigarettes despite it being a non-smoking hotel. We were changed to another room. When we walked in, there was already someone staying in the room. Front desk could only return us to the original room or change our room type to singles. With small children, that wasn't feasible for us. So we had to go back to the smoking room. Asked for some air freshener and was told there wasn't any. He ended up finding a small plug in for us. When we finally opened the sofa bed to set it up, there was some kind of food in the bed. At first it looked like fesces and/or vomit. But it turned out to be some kind of food item. He returned with fresh bedding for the sofa bed and a small spray of room freshener that smelled awful so we did not use it. He did apologize profusely and tried his best to help, but ultimately said he'd ask the manager to refund and/or greatly discount the room for us. Checked out the next morning with the reassurance that we'd be refunded for all the problems.

Suite was nice and felt more like an apartment (not everyone's preference, but we liked it. ) The only real complaint I have is that the door between the bedroom and main area wouldnt close, or if we did get it to close it would randomly open. Not a major issue for us, but maybe an issue for families or groups.

Love the room really good clean and good service

Cleanliness of rooms, bad odor

Stayed here a couple on nights. First night was fine. Second night not so great. My sons was locked out of his room and did not find anyone to help us. My son was in need of his medication that was in the room. I contacted the reservation help desk they tried getting a hold of someone but still no luck. I went behind the help desk and looked in the back no one was there. About an hour later someone showed up and was able to get a key card. Same night my son find a roach in his room.

The staff member checking us in was rude. To us and to the person she was training. Our room keys did not work after two visits to the front and the door lock needed maintenance to come repair it as well as two other guests on the same floor. The room had roaches of all sizes and I removed one from my shoulder in the middle of the night and THREW it across the room. We've stayed at this hotel multiple times, with the last time being 4 years ago. The hotel has gone WAY down in every single way. Extremely disappointed and will never stay here again.

The blankets were thin not too cozy am no utensils in the kitchenette

No service at the front desk waited 20 minutes nobody showed up went to the Holiday inn way better much respect

Clean and good location. Semi confy bed. Ac was marginal. Good value

There were roaches as other people stated in their review. The toilet was not clean. It had human stuff on the top cover. So I had to go buy cleaning supplies and gloves to clean the bathroom myself. The second night, I tried taking a shower and the hot water wasn’t working. I will Never stay at this Hotel again. And the carpet needs a deep cleaning. It smells horrible, maybe from pets.