Holiday Inn Express & Suites Carmel North – Westfield by IHG

That the elevator actually worked and I didn't have to take the stairs after having surgery

The fact that I had surgery and the staff new that and I had to change rims different times due to several outdated and broken things. One room the tub never drained. The other room the water ran out into the sleeping area were i almost slipped and fell, remind you I had surgery. The next room the heat and air didn't work. The next room was not cleaned very well as we cleaned just so I didn't have to move rooms again. We went to the desk for sheets and a new pillow and the lady was very rude and would not give us clean sheets only a pillow. She basically blew us off to answer her phone first. I will never book this hotel ever again. So much could have been done to accommodate the paying guest that's a very loyal IHG member, to not have these issues especially after having surgery. If I could give a negative star review I would. Just to be clear this is my first negative review I have ever took the time to write and send in my life vut this review had to be made

I have no real complaints about my stay, Most definitely will book again

Limited breakfast options.

Breakfast was EXCELLENT and dining area was very clean. Thank you.

N/A

good breakfast clean bedding

could not read the wifi password so have no idea if it worked

Very calm good breakfast and bed is comfy

My bathroom door won’t lock Room 119

Breakfast was just ok nothing more. Location was good.

The amount I paid could have matched what booking .com said.

Very clean and looked nice

Breakfast juice was greesy......