Holiday Inn Express & Suites Carmel North – Westfield by IHG

Lady at front desk not very kid friendly. A bunch of us came for a kids soccer tourney. Employees have to expect some noise. We had a 2 night stay. They never came or asked about room cleaning. Breakfast wasn’t good.

I would stay here every time. Jones at the front desk is literally THE BEST. We were here for my husband's surgery and he went out of his way multiple times to make sure that he was taken care of and that we were happy and comfortable. He definitely made this hotel stay the best we have ever had and one that I would recommend to everyone. The breakfast is also 🔥🔥🔥

Bathroom needed some sheetrock and paint repair. The toilet sat REALLY low to the floor. Pancake machine was not working at breakfast. It took awhile to restock the bacon. I felt the attendant should have been more alert that it was getting low.

When I explained that our stay was uncertain, as we were unsure about whether we would stay another day because of a baseball tournament, I was told to let the front desk manager know before check-out time the following day. This is my 3rd attempt at submitting the review. If names or descriptions are not allowed, where is the culpability or accountability? I didn't use vulgarity as an excuse for a short vocabulary. It just makes the point clearer.

The property was nice, newer, and clean. Staff was friendly. A drawback was there are 4 floors and only two ice machines, and both of them were out of order when I stayed there in early August 2025. Also, it is a nice neighborhood but there was clearly a pimp in the parking lot with some hookers in the room across from me. I still gave it 4 stars but don’t know if that is an ongoing problem.

All staff was very friendly and helpful. Beds were comfortable. Room was clean. Kids enjoyed the pool. Coffee was good and there was a Keurig available in the room. Hotel was location was good to visit the area parks. Walmart right across the street and Target within walking distance as well. Breakfast was adequate (not that important to me).

Good location and breakfast in the morning.

I was happy with everything