Holiday Inn Express & Suites Carmel North – Westfield by IHG

Loud and basic accommodations, but the bed was comfortable.

There were clearly some issues with cleaning.. it appears the hotel may have gone through some type of upgrade, but more painting is needed and using the right color of the wall versus touching up scratches with a different paint would be better. The ice machine didn’t work and the water dispenser in the workout room did not work

We were given the wrong room category upon check in. They were out of glasses, quarters, food items, etc. Our refrigerator leaked and we had trouble with the a/c.

The parking lot was well lit, but they only installed cheap 1”mini-blinds so your whole room was bright while trying to sleep. Plus, the shower/bathtub would not drain well. The bathroom also needed a thorough cleaning.

One of the staff women was very rude

Free breakfast was terrible. Brown crust on eggs. Sausage was some dry dense mystery meat. Left and went to breakfast elsewhere. Tub diverter stuck on. Sink pop up didn’t work. Loose toilet seat. Would not recommend this hotel.

Lady at fro t desk checking in was very nice and helpful

We had to call three days in a row to get our room cleaned. The bathroom is in need of repair. Shower door does not work properly and all around the bottom edge of the shower is cracked and moldy looking.

There was no curtain in the window, only a horizontal blind. It was bright in the room all night because of the lights outside. I had to sleep with a pillow on my head. The bathtub was dirty and the water didn't drain so i was on ankle drop water while showering.