Holiday Inn Express & Suites Alliance by IHG

The staff was great, very friendly! The room was spacious and comfortable.

We were right by the stairs, and it was a bit loud

The woman who checked us in was very kind. But when we got there we learned that the elevators were broken (we were on the second floor) and that the pool wasn't even filled and they were not heating the hot tub (part of our pull to stay here). We got up to our room (lugging our suitcases up in the stairwell with some unsafe conditions). We get to our room (which is located right next to the broken elevator AND the ice machine which seems stupid) to find out our key did not work. We thought maybe she wrote down the number wrong (219) so he tried across the hall at 218 and it worked. I was about to wheel my luggage into the room when I noticed OTHER PEOPLES CLOTHES AND SUITCASES OUT. The woman programmed our key for someone else's room. My husband went back down and got our key fixed but I spent our 2 days there worried someone would get a key to our room and not be so kind in leaving our stuff alone. After the first night there we were woken up VERY EARLY to someone getting ice (since it was right outside our room). The breakfast was decent for the rest of the hotel being crap. This place was a waste of money and I WOULD NOT recommend

Staff were friendly, easy to access

Wifi didnt work on the 3rd floor where our room was, there was no notification that the pool services were being renovated so disappointed kids, the elevator was out of service so had to carry luggage up and down the stairs, not accessible for those with disability needs. Windows were dirty with streaks all over there. Was registered for 4 guests in our room but only provided with two towels.

At 10:00 PM arrival time, not one of the exterior lights were on, not even a light indicating the name of the hotel. What made that worse is that the parking lot is riddled with deep potholes that made for dangerous maneuvering in the dark. I made mention of that to the clerk and he asked, "Which light is out?" ALL OF THEM!! He made no attempt to turn them on. Not crazy about a dark hotel.

The bed was comfortable, the room was large, the breakfast was good and plentiful. The staff we encountered was pleasant and helpful.

The room smelled musty and carpet felt damp, the bed was super comfortable and we liked the fact of having actual blankets. The hot tub was broken and looked green but they still had it in use. The pool was decent but very warm. All in all though it was decent.

Upon checking in the clerk was quick and very pleasant. The room that I had booked and paid for in advance ( king suite) was not available and I was given a 2 queen room instead. Entering the room I was greeted with a dingy tub and an extremely filthy shower curtian. There were only 2 towels and washcloths for a room with a four person capacity. There were brown hairs along the bathroom sink, floor and toilet. Which tells me it wasn't properly cleaned before our booking. Breakfast had many options. Unfortunately, the hot menu choices were cold ( sausage link and patties, scrambled eggs, omlets, biscuits and gravy ). I was unable to use the indoor pool due to a greasy film across the entire surface of the water. The morning clerk was very kind and polite. Overall my stay was not at all how I had expected. I will not be returning to that location.

My son and I checked in at 4:17pm (regular check in is 3pm) from desk went to check room, it was no ready and was told it would at least be half hour and we had to be at the ball field by 4:30pm. Ice machine on second floor did not work. Wasn’t the worst stay, convenient location of fast food, dine in, grocery! But it definitely wasn’t the greatest experience.

There were not enough staff, breakfast was old and stale , staff didn’t know what they were doing, the entry doors were not working the rate of the room is way to high for a motel like stay it was’t s hotel felt more like a run down motel

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