Holiday Inn Express & Suites Alliance by IHG

Coaching trip and the hotel was perfect for what was needed. No complaints and cost was reasonable compared to others in the area.

Clean and friendly

Power outage. Had to get ready in the dark.

One of the better hotels in Alliance. Hot tub was closed again.

Our room was dirty, floor was incredibly sticky , stains on carpet, random hair ties scattered on floor. Artwork missing from wall. Due to condition, we did not stay and asked for a full refund.

Worst breakfast ever as no food available plus turkey sausage was fry and tasted stale. Staffing was limited as many rooms needed cleaned and upper management was terrible due to employees leaving. Room had blinds not working and fridge needed thawed out. Staff was working hard but limited

Breakfast as no supplies as it was terrible

It was next to decent restaurants

The front desk staff was also the owner I believe. He was also the maintenance and housekeeping. They were having air conditioning and electrical problems and they were just telling people as they showed up that the reservation was canceled. The pool was also closed. The bathroom was not clean and very tiny. They would also only give me two towels for a family of four

Our first night, there were 2 gentlemen who tried to get in our room at 11:40 PM. They had keys that unlocked the door to our room. When brought to the attention of the front desk, he never apologized or attempted to care. There were also no towels in our bathroom but there was a used washcloth in the shower.

I would not know.. They canceled my reservation with less than 24 hours notice. I didn’t know I had no place to stay until I landed at the airport.

I Found out later a large church group had arrived on coach buses, and I believe they gave my room away to the large to group, or they double booked my room and did not know until literally six hours before I arrived.