Holiday Inn Express Hotel & Suites Chattanooga-Lookout Mountain by IHG

Easy check in and received the room booked. Very hot during our stay and apparantly the wall unit ac had leaked into the carpet. we were treated to a large wet carpet area near it with a small fan on the floor attempting to dry it out. We left this fan in place and it ran all night, it was quiet however. No walking anywhere from here, drive only

I paid for 2 nights for my dear friend to simply rest. She has not had a day off work in over 2 years and she works very hard. The gift was to allow her and her 2 dogs to relax in a comfortable room, undisturbed. When she arrived the room was must smelling and there was a fan blowing on moist

The room was okay. The bathroom had mold on the ceiling. Several of the electric outlets didn’t work. A ottoman was being used to hold up a piece of panel underneath the shelf between the beds that was broken and falling away from the wall. When I checked out they charged my card almost $500.00 over the amount of my bill. The bill was paid full prior to check in.

I don’t normally leave reviews, but our recent stay at this hotel was nothing short of traumatizing. My family and I were in town for a wedding and, unfortunately, this was one of the only hotels with availability. Now I understand why. From the moment we stepped into our room, we were hit with a heavy, muggy atmosphere and poor ventilation. It felt dirty and neglected. The bathroom was the worst of all—mold on the ceiling and around the bathtub area, posing a serious health risk. My son, who suffers from severe asthma, had a triggered episode due to the conditions in the room. This is beyond unacceptable. When I brought these concerns to the front desk, the only response I received was, “We just took over the property 30 days ago.” No offer to make things right, no accountability, no compassion—just excuses. As if that wasn’t enough, we ended up experiencing food poisoning from the complimentary breakfast the next morning. This wasn’t just a bad stay—it was a complete violation of basic health and safety standards. This property should not be open to the public until it undergoes a full inspection and renovation. It is a hazard to guests and a stain on the hospitality industry. Avoid this place at all costs.

This property had good space in the room, courteous staff, nice breakfast, and easy check in and out.

Staff at check-in were very helpful in correcting a mistake I made in booking. Room and whole facility was very clean. My only issue was a slight musty smell in our room that didn’t go away after running the AC all night. Breakfast in all HI Expresses has been the best of all other hotels. Plenty of options and the food is great.

As soon as we got to our room, someone had to be called to help us get the door unlatched from the outside to even be able to walk in. The bed is not very comfy at all. The fridge isn’t very cold; the tv remote is basically garbage. Only the guide & channel buttons worked. Had to turn it off & on by pushing the button on the tv. The room was very noisy (could hear everything around & above us). This should’ve cost less than $100 or barely over. It definitely was worth $200!! Overall I’m very dissatisfied!!

Everything was great

It was simple but good.

Overall good but there was a truck parked below that made noise at night. Also, the room has various creaking and popping sounds at night. Not sure what it was. Also, the do not disturb door tag was missing. Should be present in every room.