Holiday Inn Express Hotel & Suites Chattanooga-Lookout Mountain by IHG

It's ok

The pool wasn’t up to par. It was kind of green.

This was my worst experience at an IHG property. The first room I had, had mold all over the ceiling in the bath room. The shower curtain would not close at all. The pull out couch was extremely heavy and was pushed so close to the bed we could barely get the covers down. The remote control was not working only the volume button. Lastly the room was never cleaned properly. There were kids toys and bottle caps in the floor around the pull out couch. I addressed all issues and was given a new room due to the mold. Next day rooms were switched. New room was not much better. The bathroom was better in the new room. The remote worked but this room did not allow for my kid to plug up his game. The outlets between the beds did not work. We moved the square cushioned ottoman that can be used as a seat (it was pushed under the table between the beds) just in case we needed to plug something up and the whole wall fell. We had to push the ottoman back because it was holding up the wall. The staff is aware of all incidents. All I was told I’m sorry we just took over the property.

Exterior landscaping is poor & parking lot not maintained … hotel it’s self is well untainted

Friendly service but not as night as would have liked.

Always a good experience at Holiday Inn. Enjoyed the stay.

Good

The “fresh towel” provided had human brown excrement all over one side! The hotel refused to do anything about it other than offer me a clean towel replacement as I was checking out. After further contacting the management they offered a 50% refund but still have not credited my card.

Room was dirty. Elevator didn’t work. And Breakfast was horrible. They gave us expired milk

The staff was friendly and helpful. The hotel was a great location for exploring Rock City and the hot breakfast was delicious