Holiday Inn Express Hotel & Suites Chattanooga-Lookout Mountain by IHG

Very nice place

Glad to have this opportunity to express how awful the mattress was. Very worn out. My husband and I felt like we were sleeping in a soup bowl. All night you felt like you had to climb out of a hole. I paid extra money for an upgrade and to have a corner with a view. There was no view. The mountains was so far to the left, you could not see them from the window with your head pressed against it. You see parking lot, front window, and trees blocking a road from the other window. The bathroom sink was stopped up. I got out an extra blanket from closet because I get cold at night and it had spots and make up on it so I didn’t use it. $225 is a lot to pay and get no rest. Decor is nice, but that doesn’t help anything for the necessities of a stay. The only thing I wanted for breakfast was the oatmeal and it was solid clump. My husband said egg sausage and gravy was good.

was a good experience

Great place to stay and convenient to local attractions.

Good facility.

Would not recommend

The hotel is located close to the highway, which was real nice. There were some nice restaurants nearby. However, cleanliness in the bathroom was left wanting. There were some water stains on the floor under the sink. There was hair in the corner behind the door and there was mildew around the tub edge and walls. And also there was a yellow/orange dried puddle under the toilet where that screw goes to hold it down.

Clean, convenient to walking around downtown. Super comfy bedding! Friendly, helpful staff.

Unfortunately, my experience at this property was far from pleasant. The grounds were not well maintained, and cleanliness was an issue throughout the stay. Our tub was dirty upon arrival, and the bedding had hair on it—we had to request fresh linens immediately. The front desk staff wasn’t rude, but definitely not welcoming either. The pool is much smaller than the photos suggest, ranging from only 3 to 5 feet, which was a letdown. The complimentary breakfast was disappointing—especially the biscuits, which were hard as a rock. On top of that, the trash bins outside were overflowing, giving a poor first impression. While the location itself feels a bit isolated, there is a Walmart and Dollar Tree a short drive away. Sadly, these small conveniences didn’t outweigh the negatives. I would not recommend this property based on my experience.

Someone had put shampoo in all of the bottles in the shower and next to the sink. So conditioner and lotion bottles had soap or shampoo in them.