Four Points by Sheraton Mt Prospect O'Hare

It was very clean and affordable

Excellent service, able to answer our questions. Clean, comfortable room.

We ended up getting 4 different rooms room one the ac didn’t work so at like 1 am we are moving all the luggage to room 2 where it’s only one bed and it was supposed to be 2 beds room 3 was not even clean the bed sheets where not even in the bed and the room was dirty and buy the the time of getting all this stuff fixed it was 3 am when we got to lay down and they didn’t even offer a discount or free credit for the next stay so it was a little bit frustrating

1 room the tv didn’t work, the second room the heater doesn’t work. The pool and hot tub, the water is ice cold. Do not recommend this location at all. We waited an hour for the manager to come upstairs to try a different remote. Every time I called he would say, I’m going. Waited another hour for them to get us a 3rd room by then, we left. 2 hours wasted on trying to get a room a that works.

Rude staff

Staff was great, however the rooms need better lighting in the bathroom. Pillows were small, lamps made buzzing noise.

Hot tub not hot enough. No towels for rooms or pool. Breakfast options not worth $15 per person. No coffee one morning. No French vanilla creamer. Lacked basic hotel necessities.

The pool and hot tub were perfect! Hotel was clean and staff was friendly. We did walk across the street to Wonton to eat dinner and it was fantastic with huge portions. Shuttle runs every hour on the hour.

Good