Four Points by Sheraton Mt Prospect O'Hare

Nice cozy place

Good

When we checked in the hotel, the lady at the front desk lacked customer service. She was staring at me and said okay, pay. I said you didn’t say anything I’m standing here. She was checking her phone notifications in the middle of checking us in. That’s probably the reason she gave us room keys that did not work and to a room that was filthy and yet to be cleaned. I believe the manager of housekeeping is the one who helped us and called the front desk to explain the error. She had to ask her multiple times did she make a mistake. She sent us back down and she gave us another room that had a broken door lock, broken bathroom lock, and multiple issues. The day we were checking out the man at the front desk asked another customer did they have a floor preference, which we weren’t asked that. We didn’t receive a smile, a hello, or anything.

Very Limited Amenities, cold unfriendly staff, small room, supplies were not replenished daily. Not accommodating and not a place to stay for more than one night.

Great location

Stains on sheets, comforter, and pillowcases. Shower looked like it hadn’t been cleaned. Table under the TV top cover was coming off, and oh yea… the deadbolt on the door didn’t work. It’s not the hotel’s fault but the apartment next door was blasting bass all night long so yea we didn’t sleep. Walls were paper thin, you could hear everything next door.

On Sunday I asked 3 times for a new pillow and on Monday I asked 2 times a new pillow and I never received it. Bathroom disgusting. I need that the hotel return my money. I didn’t rest because they never brought me a new pillow. The phone at room doesn’t work. I had to walk to the lobby to ask the pillow and they made fun of me. This morning I talked with the receptionist and he committed to give me a points but I don’t know how it works