Hilton Auckland

Location is awesome.

Ferry noise.

Breakfast was sensational. Location was excellent

Provide small plate and knife for snacks.

I chose this hotel because of its location directly adjacent to the cruise terminal. We were able to walk off the ship and wheel our luggage to the hotel in 5 minutes, which was very convenient. However, many others also have the same idea. Between people checking out to board the large cruise ship we just departed and many others checking in, the hotel lobby was mobbed at 10:00 am. I had contacted the hotel prior to arrival to request an early check in, but quickly realized that wasn't going to happen given the crowds. The front desk clerk assured me they would contact us as soon as the room was ready. After four hours of sitting in the lobby and literally the last people left waiting, a room was finally available. Although it was not the room we were originally assigned, we were told it was a recently renovated room. The room was well laid out, with a small sitting area separated by a divider from the bed. The bed was comfortable, but the pillows could have been better. There were two TV's as well as a sitting area and a small fridge. The balcony was large, but it unfortunately looked out onto another building, not the harbour, so there really wasn't much of a view. While the bathroom was large and updated, the renovation quality assurance must have been overlooked, as the sink taps were loose, the toilet seat was loose and the shower arm did not stay fixed to the shower wall. Access to the daily continental breakfast was included with our Gold honors status and it was a pleasant dining area overlooking the water (the view I wished I had in my room). The pool had been under construction and was supposed to have opened the day we arrived, but it was still closed for the weekend, so it was disappointing not to be able to use that amenity. The best thing about the hotel was the service. Every staff member we encountered was very friendly and sincerely wanted to be helpful, always asking us if there was anything we needed. That customer treatment helped to compensate for some of the other disappointing aspects of our stay. I would suggest weighing the benefits of the location next to the cruise terminal vs the inability of the hotel to handle large crowds checking in/out and decide what's most important to you.

Superb location, very friendly and helpful staff, great rooms and wonderful views across the bay

Nothing at all, I’d stay here again.