Elstead Hotel

The hotel is about to be pulled down to build a new block of flats so it is run down

We had nice time

I must say people who work in the hotel are absolutely amazing. Big shout to Sue Annabelle and Terry( and people we didn’t know names ) Knowledge of the places where to go was brilliant. Just kindness and passion of everyone around us was excellent. Room wasn’t brilliant of decor. But was nice and clean.Breakfast for what we paid was good enough to satisfied us. Especially croissants were just delicious 😋 .

The hotel staff were very friendly and helpful. When we entered the hotel, all documents and room keys were ready. I highly recommend this hotel, especially if you have children!

Hotel slightly dated but amazing staff and room was large and comfortable. Good place to stay

The hotel was nice very polite and friendly staff. Rooms where about outdated and notatce freshest, the pool and sauna where cool but changing rooms grubby and mould in showers use your room showers much better but over all was great for the price breakfasts was nice staff where great! Overall experience me and the wife enjoyed our stay

The staff are friendly and super helpful but the staff were a minimum of one person at a time so when they went on breaks no one at reception until they came back not the staffs fault but maybe could do with employing more staff to cover and support . The second room as we got moved was bigger and with better conditioned furniture and with a fridge and was more airy and bigger so room was ok and the hotel is convenient walk to the sea front , to buses and trains so was in a great location. Our first room had outdated and shabby furniture , small and dark and the shower was rusted so much as it broke but the staff were very proactive and moved us to a much better room straight wlaway couldn't fault customer service. The pool was lovely and cool , the hot tub was lovely and the sauna was nice but the bench was broken so couldn't sit at the top but otherwise nice that it had these facilities with great open and close times to use the facilities. The hotel for the price is not worth it should be at a lower price as it is in urgent need of repair and drvoragring but if you are after good staff, somewhere central this is the place but I think £255 for two nights was over priced for the standard of the hotel .

The hotel wasn’t like what was advertised on line, pictures well out dated, pool changing rooms VERY dirty and had mold everywhere and smelt like a fish pond. Sauna and steam room were very unsafe with the tiles lifting in the steam room on the floor. It had no ways off having a hot meal at the hotel it just had a microwave in a large room, the curtains were ripped and stained. The whole hotel was run down and felt like I was in a hostel, I stayed for the night and was gone early so I cut my stay very short, what should had been a long weekend away, turn into less then 24 hours before leaving. Very disappointed and upset. Very unclean and unsafe !

The tv screen was really too small-could be bigger; the fridge was a good idea-very small indeed-the location was wonderful-very close to the beach. Overall-a very good place to stay!

Excellent staff. Trying very hard. Hotel in need of refurbishment. Great location. Near station.