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7.9 / 10 Guest Rating

Embassy Suites by Hilton Franklin Cool Spring

820 Crescent Centre Drive, Franklin, us

Embassy Suites by Hilton Franklin Cool Spring - main view

About the Property

Indulge in Luxury and Convenience

Luxurious Amenities: Dive into relaxation at the indoor swimming pool, sauna, and whirlpool. Stay active at the fitness center or catch up on work at the business center. Take advantage of services like laundry, dry cleaning, and an on-site ATM.

Spacious Suites: Unwind in suites with a dining area, seating area with a sofa bed, microwave, and refrigerator. Stay connected with WiFi available for a surcharge.

Delicious Dining Options: Start your day with a full breakfast, enjoy lunch and dinner at the Athletic Bar & Grill, or opt for room service. Explore CoolSprings Galleria and easily reach Nashville International Airport.

Experience luxury and convenience at Embassy Suites by Hilton Nashville South/Cool Springs. Book now for a memorable stay!

Facilities & Amenities

Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Pets allowed

Important Information

Check-in & Out

Check-in
Check-out11:00 AM

Property Notes

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A deposit may be required at the property.

Check Room Availability

1 night ยท 2 adults

No rooms available

We couldn't find any available rooms for these dates and guests. Try adjusting your search criteria.

Guest Reviews

7.9
Very Good702 verified reviews
AI Summary

Guests highly rate the good breakfast and frequently praise the nice happy hour.

Categories

Cleanliness6.1
Service9.1
Location9.1
Room Quality6.6
Amenities8.1
Value for Money7.1
Food and Beverage10.0
Overall Experience7.1

Select topics to read reviews

B
BrittanyusUS
Verified booking
couple
Standard Room
Stayed in Jun 17, 2026

"Excellent"

8.0

It was clean and good location

The customer service was at some points slow, we asked for a pack and play and told us we would get one but didnโ€™t show up hours later so we asked again and they told us well there is only 2 on site so we might not get one ( we wish they would of told us that sooner cuz we would of go brought one but it was too late to guy buy one ) but in the end they did have one available so we did get one but wish the communication was a little bit better but overall a great stay!

Helpful?
K
KeishausUS
Verified booking
extended_group
Standard Room
Stayed in Jun 11, 2026

"The stay did not meet the high level of service that Embassy Suites is known for."

6.0

The hotel lobby was very clean and pleasant, and the desk staff gave great customer service.

Breakfast was mediocre. Beds and pillows were very uncomfortable. Housekeeping was slow to respond, and the wait staff during breakfast were rude.

Helpful?
C
CarrieusUS
Verified booking
solo_traveller
Standard Room
Stayed in Jun 10, 2026

"Exceptional"

10.0
Helpful?
P
PhilipusUS
Verified booking
family_with_children
Standard Room
Stayed in Jun 8, 2026

"Exceptional"

9.0
Helpful?
J
JamieusUS
Verified booking
extended_group
Standard Room
Stayed in Jun 7, 2026

"Exceptional"

10.0

room size and breakfast

price

Helpful?
B
brendausUS
Verified booking
solo_traveller
Standard Room
Stayed in Jun 6, 2026

"Exceptional"

10.0

Nice and remodeled!, every one was so nice.

Nothing

Helpful?
T
TimekausUS
Verified booking
family_with_children
Standard Room
Stayed in Jun 5, 2026

"It Was A Good Stay."

8.0

I love the location of this property.

The construction of this property has been on going for 6mths+, and we assumed it would have been completed since it had begun back in Sept. 2025 when we stayed there. No pool access during my sonโ€™s spring break was a bummer but overall stay was pleasant. The construction was quite dusty but nothing I couldnโ€™t deal with.

Helpful?
J
JillusUS
Verified booking
extended_group
Standard Room
Stayed in Jun 2, 2026

"Exceptional"

9.0

Breakfast was good and there were a lot of people eating and enjoying their meal. Room was comfortable and clean. Plenty of room for all of us.

There was a baseball trading gathering that took up a lot of your parking spaces for your guests. Some people were having to park next door. It was very busy for the card trading. May have been better a a larger facility.

Helpful?
F
FranklinusUS
Verified booking
solo_traveller
Standard Room
Stayed in May 30, 2026

"Exceptional"

10.0
Helpful?
P
PierreusUS
Verified booking
couple
Standard Room
Stayed in May 30, 2026

"My stay was amazing"

10.0

Everything

The bartenders didnโ€™t know how to make simple drinks like Long Island ice tea and margaritas

Helpful?