Embassy Suites by Hilton Franklin Cool Spring

It was clean and good location

The customer service was at some points slow, we asked for a pack and play and told us we would get one but didn’t show up hours later so we asked again and they told us well there is only 2 on site so we might not get one ( we wish they would of told us that sooner cuz we would of go brought one but it was too late to guy buy one ) but in the end they did have one available so we did get one but wish the communication was a little bit better but overall a great stay!

The hotel lobby was very clean and pleasant, and the desk staff gave great customer service.

Breakfast was mediocre. Beds and pillows were very uncomfortable. Housekeeping was slow to respond, and the wait staff during breakfast were rude.

room size and breakfast

price

Nice and remodeled!, every one was so nice.

Nothing

I love the location of this property.

The construction of this property has been on going for 6mths+, and we assumed it would have been completed since it had begun back in Sept. 2025 when we stayed there. No pool access during my son’s spring break was a bummer but overall stay was pleasant. The construction was quite dusty but nothing I couldn’t deal with.

Breakfast was good and there were a lot of people eating and enjoying their meal. Room was comfortable and clean. Plenty of room for all of us.

There was a baseball trading gathering that took up a lot of your parking spaces for your guests. Some people were having to park next door. It was very busy for the card trading. May have been better a a larger facility.

Everything

The bartenders didn’t know how to make simple drinks like Long Island ice tea and margaritas