Embassy Suites by Hilton Franklin Cool Spring

Breakfast was very good we had the omelete was very good. nice selection of breakfast foods

I got a bloody mary drink at the bar. I did not ask what mix they used. I got very sick that night. i have allergies to seafood, so i think the mix might have had clam juice in it.

The pillows were awful and the beds were so hard. Awful nights sleep.

It was clean and good location

The customer service was at some points slow, we asked for a pack and play and told us we would get one but didn’t show up hours later so we asked again and they told us well there is only 2 on site so we might not get one ( we wish they would of told us that sooner cuz we would of go brought one but it was too late to guy buy one ) but in the end they did have one available so we did get one but wish the communication was a little bit better but overall a great stay!

The amenities are nice enough. Beds comfortable and rooms spacious and clean. The front desk, management and housekeeping need some serious hospitality training. Very poorly run. If you book a premium level room, expect to have to argue with the management for the snacks and drinks that are included. And have to go to the front desk to get linens for the pull out sofa since none were in room and housekeeping was "busy". Breakfast food and bar area were fine. With the exception of Dawn and Malaysia at the front desk, everyone else was rude and incompetent.

The hotel lobby was very clean and pleasant, and the desk staff gave great customer service.

Breakfast was mediocre. Beds and pillows were very uncomfortable. Housekeeping was slow to respond, and the wait staff during breakfast were rude.

room size and breakfast

price

Nice and remodeled!, every one was so nice.

Nothing

I love the location of this property.

The construction of this property has been on going for 6mths+, and we assumed it would have been completed since it had begun back in Sept. 2025 when we stayed there. No pool access during my son’s spring break was a bummer but overall stay was pleasant. The construction was quite dusty but nothing I couldn’t deal with.