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9.6 / 10 Guest Rating

Cape Grace, A Fairmont Managed Hotel

West Quay Road, Victoria And Alfred Waterfront, Cape Town, Western Cape, 8001, Cape Town, ZA

Cape Grace, A Fairmont Managed Hotel - main view

About the Property

Welcome to Cape Grace, A Fairmont Managed Hotel, where luxury meets comfort in the heart of Cape Town!

Indulge in Unmatched Relaxation
Experience rejuvenation at our full-service spa, offering a range of soothing massages, revitalizing body treatments, and refreshing facials — a perfect escape from the hustle and bustle.

Dining with a View
Treat yourself at Heirloom Restaurant, where gourmet meals come with stunning pool views. Enjoy 24-hour room service or relax with a cocktail by the poolside. A complimentary English breakfast awaits you each morning!

Perfectly Located for Exploration
Easily discover local attractions with our complimentary area shuttle. Renowned spots like the Two Oceans Aquarium and the Cape Town International Convention Centre are just minutes away.

Book your stay at Cape Grace now for an unforgettable experience!

Facilities & Amenities

Free breakfast
Full-service spa
Boat tours nearby
Fitness facilities
Nature reserve
Express check-out
Free bicycles nearby
Parasailing nearby
No single-use plastic straws
Comprehensive recycling policy

Important Information

Check-in & Out

Check-in
Check-out12:00 PM

Property Notes

Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. Up to 2 children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding. Only registered guests are allowed in the guestrooms. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Check Room Availability

1 night · 2 adults

No rooms available

We couldn't find any available rooms for these dates and guests. Try adjusting your search criteria.

Guest Reviews

9.6
Exceptional105 verified reviews
AI Summary

Guests highly rate the excellent location and frequently praise the great staff.

Categories

Cleanliness9.5
Service10.0
Location10.0
Room Quality9.4
Amenities9.5
Value for Money8.4
Food and Beverage10.0
Overall Experience10.0

Select topics to read reviews

6
683michaelmUNITED STATES
Verified booking
Couples
Standard Room
Stayed in Mar 26, 2026

"Outstanding Location and Superb Staff"

10.0

What a lovely hotel. Gracious, attentive, and helpful service. Excellent restaurant and lounge/library area. Very spaciuos rooms--clean and well-appointed. We stayed here for several nights and appreciated the setting, location, and service.

Helpful?
N
noyenn
Verified booking
Family
Standard Room
Stayed in Mar 17, 2026

"The perfect Cape Town stay... PARADISE!"

10.0

There honestly aren’t words to describe how perfect this place is- you feel at home the second you arrive. The team are so warm and friendly, and always around if you need anything. The location is amazing - super central, really convenient, and feels very safe. It’s perfect for being with family or friends (and literally about a two-minute walk from Time Out Market). The breakfast buffet is unreal, and the kimchi grilled sandwich will actually change your life. The rooms are really spacious, with the best views over the waterfront. The whole place just has such a good vibe- they’ve completely nailed that old-school hospitality feel. There’s also a gym, spa, pool, and a concierge who can sort anything for you. I could easily spend weeks here. Honestly couldn’t recommend it more.

Helpful?
J
joleneb358
Verified booking
Couples
Standard Room
Stayed in Mar 17, 2026

"Cape Town Gem !!"

10.0

I recently had the pleasure of staying at the Cape Grace, and it truly exceeded expectations—what is not to love? From the moment we arrived, the service was exceptional. The staff were warm, attentive, and genuinely welcoming, with Liz, Bronwyn, and Sheba standing out in particular for making us feel completely at home. Their personal touches made all the difference and elevated the entire experience. The rooms are beautifully appointed and wonderfully spacious, offering both comfort and elegance in equal measure. Every detail has been thoughtfully considered to ensure a relaxing and luxurious stay. The location is another highlight, perfectly positioned right on the vibrant V&A Waterfront. This makes it incredibly convenient for exploring the area’s shops, restaurants, and attractions, all within easy walking distance. Overall, a truly memorable stay—I would not hesitate to recommend this exceptional hotel.

Helpful?
I
IanE714LONDON, ENGLAND
Verified booking
Couples
Standard Room
Stayed in Mar 12, 2026

"Superb - fantastic service and great location"

10.0

My wife and I stayed here at the end of a trip to Southern Africa and we loved it. The location is great, the rooms are well appointed and spotlessly clean however the real highlight is the level of hospitality. Absolutely everyone we interacted with was warm, friendly and incredibly helpful. We both became ill and needed medical attention and the hotel organised it quickly and, very noticeably, several members of staff afterwards seemed to know we had been unwell and ask how we were recovering. They accommodated special dietary needs, welcomed us back when a flight cancellation delayed us by over a day and we needed a room at short notice and accommodated late check outs. In addition the concierge helped us to organise a tour of the city and gave us help with any number of questions. We would also draw attention to the door staff who were always so warm and helpful. In short, we felt welcome, we felt recognised and we would certainly look forward to staying at the Cape Grace again.

Helpful?
C
Cosmopolitan710170
Verified booking
Friends getaway
Standard Room
Stayed in Mar 5, 2026

"NOT THE SAME CAPE GRACE WE HAVE ENJOYED FOR THE LAST TEN YEARS"

2.0

Not the same Cape Grace we have enjoyed for ten years We are currently staying at the Cape Grace Hotel. The hotel itself is beautiful and the location at the V&A Waterfront is wonderful. Cape Town is fantastic, but unfortunately the service during our stay has been disappointing. We arrived after 10pm following a long journey involving two flights. We had deliberately paid for the room from that day even though we knew we would arrive late, as we wanted to wake up on the first morning of our stay and spend a relaxing day by the pool. However, when we went down for breakfast on our first morning we were told that due to a conference the pool was closed for the entire day and breakfast on the terrace was also unavailable. There had been no communication about this beforehand. Had we known, we would simply have arrived the following day and saved ourselves the long journey. After raising this with management we were assured we would be “looked after.” However the following day when we went to the pool we waited nearly two hours without any staff approaching us to offer towels, lounger covers or drinks, while people arriving later – including visitors coming in from outside the hotel with luggage – were immediately attended to. Breakfast was also disappointing for a hotel at this level. On my first day my eggs Benedict were significantly undercooked, leaving the egg white unpleasantly runny. We have been coming to this hotel for around ten years and have always valued its warm hospitality. Since becoming part of Fairmont Hotels & Resorts, the atmosphere now feels far more focused on corporate events than on the experience of paying hotel guests. A bottle of wine was later sent to my room as a gesture. As I do not drink alone I asked if it could be sent next door to friends travelling with us, but even this simple request could not be accommodated. I hope management will reflect on this, as it would be a shame for a hotel with such a long-standing reputation to lose the loyal guests who have supported it for many years.

Helpful?
W
Wander10658301376
Verified booking
Couples
Standard Room
Stayed in Mar 5, 2026

"Fairest hotel in the Cape"

10.0

From the moment you arrive, you are made to feel genuinely welcomed and invited — something that is increasingly rare and incredibly special. The warmth of the hospitality, the attentiveness of the team, and the thoughtful details throughout the stay create an experience that feels both effortless and memorable. My stay was truly exceptional, and I was so appreciative of the kindness and care shown by everyone at the property. The atmosphere strikes a beautiful balance between elegance and comfort, allowing you to immediately relax and feel completely at home. The views of Table Mountain and the Harbour everywhere you walk in the hotel , is so welcoming. Sometimes “thank you” feels too small to fully express the level of gratitude I have for such a wonderful experience. The generosity and genuine hospitality shown throughout my stay meant more than I can properly put into words. I left feeling incredibly grateful and already looking forward to returning again.

Helpful?
M
matkaaja313FINLAND
Verified booking
Couples
Standard Room
Stayed in Mar 1, 2026

"Slightly heated pool"

8.0

Hotel is luxorious exept the pool water temperature. Pool is “slightly heated” , around 20C, which is not enough. Hotel is very expensive so it should have all features first class.

Helpful?
M
miley53NEW YORK CITY, NEW YORK
Verified booking
Couples
Standard Room
Stayed in Feb 9, 2026

"Stay at the Cape Grace!"

10.0

This is definitely the place you want to stay at in Cape Town. Superb in all aspects!

Helpful?
K
Kevin_ClaireLSHREWSBURY, SHROPSHIRE, ENGLAND
Verified booking
Couples
Standard Room
Stayed in Jan 31, 2026

"Outstanding location! Customer service second to none! Accommodation excellent."

10.0

Following a fall, resulting in a hospital visit and fractured collarbone 3 days into our South Africa trip, the Cape Grace team went out of their way to extend our stay while we worked with our travel agent and Insurance company to arrange alternative flights home. We can’t thank the staff and management enough for their care, generosity, attentiveness and support during a difficult time. They all wanted to make us as comfortable as possible - and they did! Our room was amazing with a harbour view as requested. Everywhere is spotlessly clean and all the staff give us a smile and genuinely asked how we were doing when we walked past them , or, sitting for a drink or meal. Food options were plentiful, well presented and full of flavour! Again, we can’t thank the team here at Cape Grace enough - amazing!

Helpful?
C
cedif2018HEMEL HEMPSTEAD, HERTFORDSHIRE, ENGLAND
Verified booking
Couples
Standard Room
Stayed in Jan 18, 2026

"5 Star does not do it justice!"

10.0

Amazing! Brilliant! Hard to find the superlatives that do this hotel justice. The attention to detail is second to none. Everything has been thought of, managed and delivered. The staff are exceptional, bar none, from the guys at the front who greet you on arrival and welcome you back with their ‘Welcome Home’ greeting, to the reception staff, the bars and restaurant staff, all are attentive and engaging, without being in your face. The perfect balance! They really care. Our suite was spotlessly clean. The toiletries are high quality as are the robes, towels etc. One small improvement? I prefer jazz or chilled music when sitting by the pool, not uptempo house music, or that could just be my age?

Helpful?