Courtyard by Marriott Sacramento Midtown

Staff is super friendly and hotel is beautiful

Disappointed with this Marriott Stay :( We stayed at Courtyard Sacramento Midtown July 28–29, 2025 for a family member having surgery nearby. I chose this property because it was close to Mercy General Hospital and as an Marriott Bonvoy Silver member I am granted a late checkout which we needed for the day of surgery — something I confirmed at check-in. An hour later, and after chcking in, however, I was told late checkout would cost an additional $25. When I explained that my membership includes this benefit, I was told “you have two nights to Gold and we only honor that for Gold members,” which felt irrelevant as the Marriott website and app both clearly state it is a benefit entitled to Silver members and I have always been able to request and receive it in my many prior stays at other Marriott properties. We declined the charge, but housekeeping still knocked at 11:30 a.m., half an hour before checkout and on a very stressful day, saying "check out is at 12 pm", even we knew this and the "reminder" knock was an intrusive and disruptive while still well within the normal stay. This happened even though the hotel was not even close to full the day prior or the day we left (confirmed by another staff member the next morning when I checked out). The room itself was also disappointing. There was visible hair and dirt in the sink and shower, and the air conditioning was so loud we could hardly sleep. The parking fee — $25 per day for an unsecured surface lot — felt excessive for a suburban, uncovered and not secure lot. This was an emotionally stressful trip, and these issues added to the difficulty. I’ve stayed at many Marriott properties and appreciated the consistency and member benefits, but this stay fell short and with so many other options near the hospitals, I would advise anyone against choosing this particular property.

Erin was superb. She greeted us with warmth, professionalism, and kindness. She checked us in and assisted with everything we needed!

The water cut off by UC Davis for about an hour

They gave us a smaller room then I had paid for & then refused to adjust the rate or give us a credit. No apology or anything.

Need to hold hotel accountable for over booking rooms.