Hilton Garden Inn Hartford North/Bradley Int'l Airport

I am a diamond member. The room was not in good condition. When I opened the air conditioning system, the AC was making a cranking sound. I reported it when I got a response on my phone how is everything. This message is typically received to every diamond member. I never got any response. The next day I received another message about my stay and I mentioned again about the cranking sound in the AC. I was told the technician will be sent to the room and if the repair cannot be done, then I will be moved to room 403. I had to be moved from 428 to 403. It was stressful to move from one room to another. The most horrific thing happened when I went to have breakfast on 1/14/2026 at the breakfast area. The server by the name of Heide, white-supremacist gave me ugly and unwelcome looks when I entered the breakfast area. Never asked what I would like to have or anything to drink. She was a horrible person. I literally had to tell her what I liked to have. I had to literally ask her to provide the menu. I ordered 2 eggs over medium and it was provided in small glass plate and not a regular white plate. The presentation looked absolutely unprofessional. I did communicate to her that her service was poor and I will file a complaint against her. She became furious and came charging towards me in an aggressive manner "what did I do wrong?" I felt very threatened by her. The next day, 1/15/2026. she was again in the breakfast area. I skipped breakfast because of her and went to the client without breakfast as it was terrorizing to deal with her. I will never come to this hotel ever again. If your skin color is brown or black, do not come to this hotel! This is not Hilton! Also this hotel currently has water damage; therefore, there are limited amenities.

My fiancé and I stayed here from January 10-11 2026. We checked in digitally, arrived and confirmed our shuttle departure with the front desk then found our room and settled in for the evening. The refrigerator wasn't plugged in and found a bit difficult with the short cord to plug in and get the refrigerator back into its cabinet also the shower looked like it had soap scum on the back wall of the shower. These issues were not a big deal and we did have a quiet night. The day before I had contacted the hotel requesting an airport shuttle and one was confirmed. Upon arrival I confirmed the shuttle pickup time with the front desk. When it came time to catch the shuttle Josh at the front desk informed us there was no shuttle driver that morning. We were told the night shift told the driver not to come in because nothing was scheduled. Josh helped us get a share ride, even booking us a ride from his own phone so we could make our flight on time. I was worried we wouldn't get transportation to the airport and fortunately everything worked out thanks to Josh. I won't be staying here again, will stay closer to the airport.

I thought the location is fine, it's close to my family in Bloomfield, the lobby and bar folks were great and the lobby, while small and crowded was nicely appointed. The room I had? Was almost too gross and dirty to describe. The bathroom grout had what looked like wine stains and under the sink was some splashed brown spatter that looked like it had been there for a while. (see pictures). I thought the mattress was adequate, but the sofa and carpet were just old and dirty. The blow dryer was broken and had a cracked plug with exposed wire. I guess the management for housekeeping is asleep at the wheel and does check the rooms, Noise? not bad. Not many plugs in the room, no USB ports of any kind except some ancient stuff from the early 2000s

Location: a little out of the way Atmosphere: reasonable Rooms: Meh, at best. In definite need of renovations WiFi: if you need internet to work or play, don’t bother staying here and the staff will not help with it

Allicia was amazing staff

Nice large, clean room

Bathrooms need to be renovated

Parking was fine. Bar n/a.

Very comfortable beds

I came to visit my son for his football game and I was able to be relaxed when I got to the hotel, even with my late check in everything was smooth