Toppenish Inn and Suites

There’s a lot of homeless in this area we felt unsafe and we worried about the vehicle being broken into

Pre paid and the photos looked nice. Arrived to find it under construction and the indoor pool completely being demolished. I canceled at the desk and the manager left and put me in the not capable hands of middle eastern guy who either couldn’t speak English or just elected to ignore me. I wanted Jotels.com to verify that my prepaid reservation was cancelled and I’d get a refund back, so they called the desk clerk who couldn’t comprehend what was being asked of him. He told ti “call back after 5am when the manager is here.” I had the manager’s cell phone number (she expected this would be a problem) and drove back to the hotel o talk to Hotel.com and confirm my cancellation. Thank goodness for her—Marvel, the desk clerk, was just a waste of carbon atoms .

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Stinks, old and outdated, didn't feel safe, and bad breakfast.

Great customer service! Room was clean and comfortable stay.

Knowing that we were not getting a high end hotel we were actually pleasantly surprised. The room was clean the sheets were soft (pillows garbage). The ladies we came in contact there were all very pleasant with smiles. Breakfast was not great only waffles you make or packaged mini muffins. My suggestion: if you are only going to do only waffles do it well. Have butter (they did not), get a couple cans of whipped cream and freash fruit or somthing. Would almost be better to save the money and not serve anything. Lots to eat near by.

Clean but average rooms and building. Dated. Friendly staff.

The worst experience NEVER back to this property

Pool area was torn apart and piles of construction refuse were piled around area. Area felt unsafe and dirty and around the back area was a group of homeless persons apparently living. The pictures advertise a place that does not exist.

We booked a king-size room. The room was worn out the flooring was chipped, the air conditioning unit did not work and there were no cords to the phone or the alarm clock. They moved us to a double queen room. Both beds were so worn out that when you lay down you rolled towards the edge. Those beds were probably the same beds from when the placed opened a million years ago. The rate were affordable, but when you cant get a good nights sleep its not worth it. We both woke up with sore backs and will NEVER return.