Reid Ridge Lodge

We have stayed at this hotel a total of 4 times. A few weeks ago we stayed again. We love the location and the hotel itself is fine. We were scheduled to stay 2 nights and when we arrived we decided to only stay one night. I cancelled the second night with the front desk staff and was told twice that the second nights charge would be refunded within a couple days. No refund ever came. I called the hotel and was told to call back later that day. I did and again was told it should be refunded. It wasn't so I called again and spoke to the owner. He was very rude and hung up on me. I called the next morning and was told they couldn't do anything for me and to call expedia. I booked directly with the hotel so I can't go back through expedia. The lady insisted I booked with expedia and then said to call back later and speak to the owner. Needless to say, I still haven't received a refund for the second night and will NEVER stay there again. The staff (except for Carol) were extremely rude.

Reid's Ridge Lodge was very nicely done in a mountain cabin theme. The room was clean, and comfortable. The staff was very friendly. The Lodge is easy to access and close to restaurants and shopping and downtown. We enjoyed our stay.

Nice staff. Check-in was pleasant. Property is very clean.

Great place for my husband and I. The room was clean and the front desk was wonderful. I really appreciated them calling to check on us since we had a later check in time.

The room was clean and staff was friendly, but my AC unit kept rattling all night long

Not alot of "extras", but super clean, which was awesome

We love staying here and will be back. The only little quirk that got me was that there was no stopper in the tub, and no grate over the sink. Other than that, we are always happy here!

The plumbing wasn’t working. Couldn’t take a bath or use the sink

Location is very convenient to the area. Room was clean, staff was accommodating. My only suggestion would be to make some updates to the rooms.

Staff were very friendly, room was clean. Repairs were needed in room and surrounding area and maybe more breakfast options