Residence Inn Louisville Northeast

Staff......including various folks at the front desk and the lady who handled breakfast.....were super friendly. Breakfast was nothing to write home about, but it was serviceable. It had enough variety to meet our basic needs. Gravy and biscuits would have been a great addition! Room was more than adequate.....well furnished for our needs. . Desk was so much more useable than most hotel desks.....plenty of room...well furnished.....bed was super comfy! I slept well all 5 nights. Stove had one dead burner and the stove overhead light didnt work. Cabinets are on their "last legs".......door under sink hung off its hinge badly.......door dead bolt wouldn't work. Nothing major however and the room appeared clean. Sofa was more than comfortable......accidentally fell asleep on it one night. Good stay for reasonable price. Nice area with plenty of shops and food. Wouldn't hesitate to stay again.

Rooms were very spacious and clean. Complimentary breakfast was of good quality with great selection. Staff friendly and polite.

Great place: quiet, clean, modern, spacious, comfortible furniture.

Room comfort and space spectacular! All staff always pleasant and helpful. Wish the pool was open!

In writing--and contemplating about--these reviews, I (and hopefully you, the reader) should understand hotel stay experiences can not only be subjective, but also contingent on 1. Expectations, 2. Staff present at the exact time of your stay, 3. Other guests 4. Current affairs at the location, and 5. Events unforseen. (Sorry for the massive run-on). My goal with the reviews I write is to mostly warn people of horrible establishments. If I have a positive experience, I certainly want to share that as well! BUT it isn't a guarantee that my positive experience means you will have one as well. In other words, if I rate a place positively, please don't hold me to it. Lord knows a positive stay can very quickly turn into a negative one in many ways. One last rant: Once upon a time, reserving a hotel stay was a luxury experience. Hotels were great. Great locations. Great structures. Great staff. Today , finding an amazing hotel at a value is like finding a warm blanket in a snow storm! During the pandemic, (when it was difficult to staff positions) a traumatizing decline in quality of staff and service took place. As with most cost-cutting measures, conglomerates decided to keep with that tradition, the tradition of lining their pockets meanwhile not delivering on their word. Hotel staff no longer are of the orientation of understanding that they are in a service industry. My experiences as of late reflect staff who feel that you should feel privileged to stay at said establishments. That said. I recommend this hotel tentatively. I did for certain enjoy my stay. But whether that was because I "stayed off the radar," or because the hotel generally is okay, I couldn't tell you. I can tell you some staff members were greatly inept, and some staff were justly simply very rude. If you get lucky, you can score. But it could be a bust. I had a comfortable stay. I most appreciated that no one entered the room during our extended stay (which is a very high selling point and I did very much appreciate that). Again. Whether that's across the board, or just my experience, I couldn't say. If you find it at a great price, I say, give it a whirl! It is a bit outdated. Certainly not the cleanest. But there are windows that open fully (which LOVED!!! Vent away all that trapped air & dust, baby!!!), and the A/C systems are very ROBUST! I'll be here all night, don't forget to tip your servers!

We arrived at the hotel and had an easy check-in. We were advised that if we wanted housekeeping to straighten up the room, we would need to make an appointment the day before. If no appointment was made, there would be no housekeeping during our stay. The bed was so-so and the pillows were a lumpy disaster. It wasn’t until the next day when we went to open the drapes saw the stains on the curtains near the bed. How housekeeping could have just ignored this mess is unbelievable. The stains were not wet looking, even the large one, so they must have been there for some time. We told one of the front desk personnel maybe they should have housekeeping replace the “crime scene curtains.” We were surprised on day 3 when we returned to our room and housekeeping had come and straightened up the room without an appointment…and the stained drapes were still there. Strange. Day and overnight front desk personnel is the reason for the decent rating.

Overall great experience

Quiet, clean, convenient, affordable option in East Louisville with lots of dining and shopping options.

The room was clean, bed comfy and loved the kitchen. Free breakfast was yummy. Customer service was fantastic. Location was perfect, shopping and many places to eat close by. We loved I Love Tacos right next door.

everything was great

This place was so lovely - quiet, restful, breakfast was top notch. Wish we could have stayed longer.