The Lindy Renaissance Charleston Hotel

The location was perfect, but the staff truly made our stay exceptional. From Richard always helping us with luggage and great conversations, to Regina sharing all the best tips and insider knowledge about the hotel and the city (always with a smile), to Charmaine’s big personality and the way she kept our room in tip-top shape, every interaction was outstanding. Thanks to them, our getaway was absolutely wonderful!

Mark was the best bellhop ever!! Excellent service, funny and just all around pleasant guy.

Mark was a wonderful bellman. His friendly nature was so welcoming when we arrived! He made sure we were well taken care of and had everything we needed. I highly recommend this hotel.. wonderful staff and great location!!

Richard is a really terrific guy. He’s helpful, personable and calming. He’s the best.

Mark was great, he gave helpful tips that we used during our trip

Mark and Perry were amazing and helpful.

This hotel location is amazing! Right off of King Street and walking distance to everything. We loved the lobby area and the coffee shop. However, the rooms are not great. Needs a big refresh and deep clean! Our floors were filthy (bottom of our socks black after walking around) , furniture dusty and dirty and none of the outlets attached to the nightstands worked at all (and very dirty). Our blinds were broken could not raise them which was awful bc the room was dark. Not a lot of good lighting. We had a accessible room and the shower was challenging - our entire bathroom floor covered with water. The shower curtain is kind of short. If you care about location, and an ok room ( thats looks run down) this is a good choice. Great vibe in the lobby, as well.

Hotel facility was very nice and personnel were terrific. The concierge, Lorie, was exceptionally helpful and knowledgeable.

For the price of this hotel, we really expected so much more. Luxury and cleanliness were sub par. Upon arrival, the Valet was prompt and attentive. Check-in was quick and we were escorted to our room by a courteous attendant. At first glance, the room was updated and aesthetically pleasing. After getting settled, however, the true colors made their appearance. The sink barely drained. The shower had black mold a 1/3 of the way up in the corners. The toilet, using both Econ flush and full flush options, only fully flushed half the time. The inside of the mini-fridge was dirty with something spilled, and the surrounding cabinet was full of dust and grime. The tv remote only worked 1/4 of the time… luckily there was a QR code on the television so you could operate it from your phone, but a hassle when trying to use your phone for other purposes. The iron unfortunately leaked, only being half full with water. While the valet was great when arriving, they seemed understaffed for the rest of the weekend. The positives of the hotel, though, were we ate at Lenoir, the hotel’s attached restaurant. Both of our meals were delicious and the waitress was great! The gym was clean and nicely equipped. The location was excellent! The staff was very pleasant and friendly. The only complaint about the staff was when we checked out, we would have expressed our dissatisfaction at that point, but weren’t asked how the stay was, or if everything was satisfactory. If you are looking for a great location, and friendly service, this is a great place to stay. If you are looking for more, like room cleanliness and comfort, I’d recommend elsewhere.

Great place to stay in Charleston. Staff is fantastic especially Richard at front door