The Lindy Renaissance Charleston Hotel

We are Titanium Marriott members- which means we have stayed at a lot of Marriotts. I do believe the brand itself is going downhill. I'll start with the positive. The lobby of the hotel is beautiful and the location was perfect! Restaurant was nice and the small cafe was very nice. That's where it positive begins and ends. Horrible Service: It started off with a bait and switch with our room. We had paid for 1 room type (one of the highest room types if not highest) and I have requested in my app high floor and got a completely different one- a much less expensive one. The front desk did not mention at check in nor was the difference refunded. As one of the brands top status members I do have certain expectations. I get the room I paid for and I am not put in one of the worst rooms in the building- that is right next to a conference room where at 6:30am food service, employees, guests, etc are congregating outside my room. We arrived late due to a late flight and an early college tour the next morning so arguing with the front desk at 11pm was not happening. When I did approach the front desk the next morning I was given points for my troubles. The Room- Needs updating! It is extremely dark. Being on the second floor there was no natural light due to buildings all around. The lamps were on a permanent dim setting. There are no working outlets near the bed so charging devices near the bed was not an option. The room felt like a holiday inn room with a boutique Marriott lobby and price. Choose one of the many other boutique hotels in the area and skip this one!

The Lindy was a great home while we visited Charleston. Dana was a fabulous concierge and really made our stay with her smiles, freebies and interactions with our baby! Having a taste of chef Vivian Howard right there was also extra special! The location is close to city market and king street shopping which made it even better!!! The daily protein bombs were a fantastic addition!

Fantastic stay. Phenomenal team!. Mr Richard and Perry take care of you immediately and the rest of the staff continue the excellent service. The coffee shop is top notch also.

Great long weekend for Valentines and my birthday! The hotel is well located and the staff was very friendly and accommodating! Mark was especially helpful!

I travel quite a bit for work and this is one the best hotels I’ve stayed at. The facilities were lovely and the staff was incredible! Brent and Richard in particular provided first rate hospitality. Every detail was seen to with true southern courtesy. Highly recommend

Great location in the heart of the shopping district of lower King Street. Our room was well stocked and clean. Everyone made us feel welcome from the moment we pulled up. Staff went out of their way to great my daughter and make her feel welcome from the beginning. Upon finding out we were celebrating her 5th birthday, they showered her with attention, treats, and special recommendations for how to spend her birthday. The bellhop, Mark, even delivered her a bouquet of suckers. The restaurant on location is superb!

The Lindy was well furnished and conveniently located to major tourist attractions in Charleston. The staff was extremely friendly and helpful, especially Richard one of the bellmen. He was attentive and offered good recommendations of where to go.

We only stayed a night because of some winter weather, but I wish we could have stayed longer. The room was so quiet, even a block off King St, but also right in the middle of everything. Room service was the best I've had in recent memory. We even received a complimentary upgrade, unasked for (we'd booked two doubles, so it wasn't super exciting, but still very much appreciated). Looking forward to another chance to stay!

Great Marriott Hotel, Mark at Valet was very helpful and all the local sites and restaurants we were trying to find. Wasn’t crazy about the service at Lenore, but everything with the motel was great

Richard was one of the best employees during our 20 years as marriott members. We love marriott and are loyal to the company. Nice rooms and great location. Not impressed with cafe or restaurant. Therefore we went across the street to the Bohemian for maison cafe breakfast and drinks and appetizers. Im sorry to say....we would not use Dana for a concierge. Not personable or welcoming at all. Even 4 oclock drinks and snacks, which she served and saturday mimosas...we felt like we were a big inconvenience. Its very rare that i mention a negative review on Marriott employees. Richard made up for what Dana lacked in representing the marriott brand.