The Scotsman Hotel

The location is really good - the building beautiful. My room was large and clean. The staff was great.

Location

How to get to the property found out later that there is a 24 hour bus right by the hotel that information would have been helpful

I thought I was booking a really top notch hotel. I was promised a bottle of prosecco (ok, not so top notch, not promised champagne!) We had to keep reminding them that we didn't get it, we did eventually. We changed rooms as the first we were offered had a nasty smell in the corridor, which did not permeate into the room, luckily. The lift was being changed, it was like a building site, it's my opinion that this part of the hotel should have been closed off whilst the work was being under taken. We were told that as we had to walk down to breakfast, then walk back up due to no elevator, we could change rooms if we liked. We did request to change rooms the following day. The pull out mirror was broken and would not stay in one place. The supplied room slippers were dirty. The view was terrible, no view, only the back of other parts of the hotel. We were promised another room after our day out, which we did get, the room was so much better. However, still no prosecco. Also, the kettle was extremely dangerous, it wobbled on the stand and if filled to the 'max' mark, it boiled over onto the electric stand. The toilet roll holder was also broken and on our final evening, the safe battery must have 'died' as the safe no longer worked. Eventually we got the prosecco after going down to Reception again. The only working lift in the hotel was always busy and often full with hotel trolleys and crates, impossible to get in with luggage sometimes. The staff were extremely nice and professional. We cannot fault the staff at all. Breakfast was lovely, however, the only choice of milk was full fat whole milk, or oat or almond. No semi skimmed or skimmed? I've never known a hotel like that before. So, we drank black tea. We booked a meal in the Grand Cafe, in fact, I booked two evenings. The second evening I cancelled, the service was so poor. People next to us got served before us even though they arrived much later. The choice of vegetarian food was limited, to say the least. Having read the published reviews before writing mine, I did wonder if we stayed at the same hotel!! Yes, the decor is beautiful and the staff exceptional, but I would not recommend the hotel.

C'est une vraie institution à Edinburgh, l'hôtel est vraiment idéalement situé avec vue sur la ville. Le Grand Café est un endroit hors du temps, avec une belle décoration sans être trop chargé. Belle carte pour le déjeuner/ dîner, les plats sont très bon. Resa obligatoire, car beaucoup de monde, notamment des groupes. Le bâtiment est immense. Il y a un bar à part au 3ème étage bien moins chaleureux que le restaurant. Le petit-déjeuner est copieux, buffet et à la carte. Concernant la chambre, il faut faire attention de l'emplacement ( ascenseur/ Portes de Services ) car cela peut devenir vite bruyant. Nous avons dû changé après 1 nuit. En soit c'est très correct, mais vu le prix on s'attendait à mieux à vraie dire. Le personnel est vraiment très sympa, avenant et aux petits soins.

lift had a strange noise, it may need a service and could do with a good clean

L’emplacement

La chambre était très différente de la photo, des taches sur la moquettes et les fauteuils… aucun assistance à l’entrée sur Market street