Sonesta ES Suites Andover Boston

I enjoyed the Suite we stayed in along with the friendly and helpful staff!

N/A.

-No toaster -ran out of healthy yogurt substitute with sugar packed -fruit ran out - sausage patty were left half eaten in many plates. Not good. America loves bacon❣️

I HAD A MEETING AT 8:00 am. I did not ck out! I packed my bag in trip down to lobby. I left tooth paste & brush in bathroom. I also left sun glasses on kit table so i would not forget when cking out. At end if meeting… i went back to room … my tooth past & brush were gone. My sun glasses were also gine. Despite the fact that I had not checked out. (9:45 am) my room was entered. Cleaned and my items gone. I found the cleaning person. Not good English. I walked her to the room. And gestured bushing my teeth. And asked about my glasses. I then saw a drawer on her cart. I opened it. My prescrip sun glasses were in it! There was absolutely no ck out that prompted an entry to space i rented until 11:00 am. Have you no system that inform cleaning staff of actual check outs❓ I owned a small resort in Cape Cod. Slept 120 people. Im not sure why this poor woman was not apprised if early ck outs rather than have her randomly open doors , guessing which room she could change over ! Perhaps the front desk should put their cell phone down and produce a list of confirmed ck outs. Front desk staffing was woefully inattentive, unconcerned, and too visibly involved in their cell! Also. When making reservation i asked for a room near elevator. Not a room way at end of hall. Room224 was almost at end! We managed but I did early request.

the staff is very very nice

Good

Cun back

Comfort. & suite size

I liked the staff and value. We came for a long stay, the hotel has everything needed for that - from breakfast to laundry to in room kitchen. The staff was super friendly and helpful with answering questions and helping accommodate our requests.