Sonesta ES Suites Andover Boston

Very clean, extremely friendly employees, free hot breakfast

Nothing!

Todo muy bueno desde la limpieza, comodidad, desayuno, dimensiones del cuarto. Unico problema fue la calefacción que hacía demasiado ruido (noisy) toda la noche.

Ruido de la calefacción.

Everything was great - breakfast, rooms , parking etc.

The size of the room was good. The overall appearance was good and the room was clean when we arrived.

We arrived around 9pm and checked in for our 5 night stay. In the am before we left I requested our bed to be made. The explained we only change linen every 3 days. I said that's fine I don't need the sheets changed just the bed made. Came back that night late and no bed made. Called desk to ask why they apologized and said they would make a note for our bed to be made daily. Came back the next night it was made. That would be the last time they stepped into our room. The trash was over flowing no toilet paper same towels unless we walked downstairs to get fresh. When you pay over $1000 to stay in a hotel you expect at least your bed made and fresh towels I could have cared less anout changing the sheets but only making the bed 1 time in 5 nights is ridiculous and the only reason they did that was because I complained 3 other parties that traveled with us received no service at all. Kept telling us short staffed needed to prepare for new guests checking in. I know they have told other members of our party that have complained that we were told this was a limited service hotel but they did not!! Limited service would have been great we had no service!! I would never recommend this location!! Booking.com you should not represent this hotel I expect more when using your sight and will not be booking with you again in the future.