Indianapolis Marriott Downtown

Clean and close to venue.

We were in town for a family wedding. Our stay at this Marriott was spectacular. The staff are friendly, professional and seem genuinely interested in providing the best service possible. The rooms were clean and had great amenities available. There were many places to hang out with family members instead of having to meet in the rooms. We met the kindest concierge, Mohammed. We saw him while we were in the lounge with our baby who was being left with a new babysitter and he accommodated our needs and provided support, kindness and generosity. We will definitely come back for sure. We have been to indianapolis before to other hotels and this has been our best experience so far.

Easily accessible, lounge atmosphere, very clean and food was great. Rooms are well equipped and bathrooms amenities are from good quality. The Staff is very customer oriented, friendly and always please the customer with small attention.

Very disappointing experience. When I checked in, the front desk staff told me that because I booked through a third party, it was “probably cheap.” They were unable to find my reservation in their system and then attempted to charge me again at the property. The front desk lady was extremely rude and unhelpful throughout the entire process. Instead of trying to resolve the issue professionally, I felt dismissed and disrespected as a guest. I understand that reservation issues can happen, but customer service should never be handled this way. I would not recommend staying here based on my experience.

Room was quiet.

I didn't care for the surprise $25 per night incidental charge or the expensive parking.

The M Lounge was phenomenal

Location

Location

Have you ever come across someone in a hotel who acts like they were just not meant to be in hospitality? That was my experience checking into the hotel and from there my experience was totally enriched with employees who truly wanted to serve and ensure guests were not just happy but enchanted. My room experience rivaled the experience I've had in Asian and Middle Eastern Marriotts with extremely clean everything - the beds are comfortable and room 1713 was so quiet, I slept soundly. The housekeeping staff I interacted wth seemed happy and were quick to provide me with extra decaf coffee (the room included a mini fridge and coffee maker). There is a make up mirror in the room and the lighting is better than most hotels, Not all Marriott business lounges are worth the upgrade, but Mohammed makes this M lounge first class all the way. I watched as he ensured every guest had exactly what they wanted - and he often provided this without the guest even asking, While alcoholic beverages in the lounge are relatively pricey - a glass of La Marca sparkling wine is $20 and a glass of chemical chardonnay is $14 - the 24/7 snacks and non alcoholic beverages are generous. I would return to this hotel for the chance to be served by Mohammed any day and he makes lounge access worth the upgrade if you do not have the Bonvoy status that gets you in gratis. Jacqueline is also talented in hospitality. After more than 100 guests had checked in after me, she address me by my name when she saw me again. Remarkable. I saw her maintain a smile and calm with a professional flair multiple times during my entire stay. The workout room has all new equipment and rivals that of a 5 star hotel - it even has a Peloton! Morning and evening times during my workouts, there was at least one hotel employee cleaning. Food is excellent. Ordered the salmon plate - delicious with greens that tasted like they had just come from the farmer's market. Enrique at the hotel market provides amazing service and the hotel based market in better than most. I would not hesitate to stay at this Marriott!