Residence Inn Charlotte Uptown

They charged us $400 after we had already paid in full prior to check in. This is after being told that it was already paid for. They stated “oh we just need to add a card to the file” but proceeded to charge for a whole night stay. They canceled the charge after arguing but when that’s your spending money for the weekend with your child and now you have to wait 7-10 business days to get it back it kinda makes you not want to visit again

The hotel was beautiful room was clean. The breakfast was great and perfect proximity to my event.

The staff is outstanding. Made the entire stay easy. Definitely first choice for a return visit.

Our stay was great. The hotel is conveniently located literally 5 minutes from the football stadium! The room was excellent as was the staff. I would definitely recommend this hotel to others!

The location near the stadium. Breakfast was free and decent.

The plumbing was really loud throughout the building. The room is a bit dated. The beds were terrible.

The proximity to the Bank of America Stadium. The front counter staff were extremely welcoming and pleasant.

The house cleaning staff always seemed to have an attitude like we the patrons were in the way. It was always them first, not the hotel guest. Only 2 elevators used for 11 floors and all hotel staff meant waiting up to 32 minutes to take the elevator to the 11th floor.

Location! Was very clean & comfortable. On site restaurant and bar was nice. Hot breakfast included with stay was awesome. Again staying next door to the Stadium to attend a concert was just so nice. It made the whole experience great. No overpriced parking to deal with. No long walks from wherever you did have to park. Just step out of the lobby and walk across the street, your there!!

I have no complaints

The location was perfect for attending a game at the Bank of America stadium and within walking distance to lots of other areas downtown. Safe and clean, very spacious and the lobby smelled amazing. The only down side was only one elevator was working which made waiting a little longer and the cooling system is a bit dated without a numbered thermostat, only says cooler or warmer. Otherwise it was an awesome stay and we will book it again!!

It’s excellent location to Bank of America stadium.

It’s quite worn out. The bedsheets were threadbare and some towels were frayed. The bathrooms were not very clean either. The fan in the bathroom was too noisy.