Spark By Hilton Fort Myers

Is good

Stayed here for a hurricane evacuation. Staff are nice and helpful. Easy parking and location. Walls are pretty sound proof. Hotel is run down and dirty. Very evident it has housed many pets. The staff is great though. It’s a cheap pet-friendly hotel. I rate the staff five stars and the facility 1.

All was good, except they promised a breakfast and then told us and everyone else, there is no breakfast. That is the only reason for one star taken away. Because it was during hurricane.

I stayed at this property for 2 nights due to a hurricane. The staff at the front desk were exceptional! Friendly and calm even though they were under a lot of stress having to handle a hotel full of evacuees. Thankyou front desk staff for a fantastic job! And also the young girl cleaning rooms was lovely as well. I dont write reviews....But they deserve to be noticed.

We did not have breakfast available in the morning. On website they advertised free breakfast. Bathtub was cracked and peeling. Wall paint was patched looking.

not much.

Kiosk check-in is horrible, needed to add a night due to hurricane Milton, interacted with clerk and booked. Was told a $100.00 incidental hold would be added to my card and returned when check out, They only returned $49 dollars and some cents, due to power failure unable to print receipts. Lost Power second night and they did not have back up power of any sort. No lights, no ac, no elevators (on 4th floor) no emergency lights in stairwell. We went home as it was too hot in room but had to leave our belongings and had already paid for 3rd night. There was no free breakfast even before the hurricane, no juices just coffee. Luggage cart difficult to use. Had to carry all my belonging down 4 flights of stairs without help from staff, had quite a bit as my house was in the flood zone. And last I hate to say it but language was a barrier at times, they were nice. Being in Florida quite a few guess were elderly with their pets, doing 4 flights of stairs. We live in a hurricane zone at least inform the guest that there is NO backup generator.

Nice enough.

Electricity went out during the first night and the hotel had to vacated the first morning of our two night stay, so only one night was used. Can we be reimbursed for the second night? No fault of the hotel.

We stay there during Milton storm,management was very helpful and understanding wirh regards to the situation we were all going through. Hotel is very clean eventhough we had many pets in the building due to the storm.