Village Hotel Birmingham Dudley

Rooms no longer cleaned daily, this is not good, no fridge in rooms no good for longer stays. Elevators both broken again! Otherwise a good stay

Was expecting a higher end finish to the hotel and the lack of air conditioning was a big factor during the recent spell of hot weather.

This hotel is NOT access friendly. I use a walking stick and stuggle to walk too far, there is a choice 9 step steps or an extremely long winding ramp. Although we were told we had an accessible ground floor room, this didn't happen. Firstly the lift wasn't working (these things do happen) so we had to use the service lift which arrived at completely the wrong end of the corridor to our room. By the time we got to the room I was exhausted. i asked if there was aircon (we were in the middle of a heat wave) The receptionist informed me there was but it was broken, he said that it was only a 3* hotel and as such they didn't advertise it. The room was ok but was hot and smelt musty. We phoned down (as instructed) so someone could come and get us in the service lift, no one answered. And so it went on. I won't bore you anymore but needless to say this is not an accessible hotel. I did send an email to complain about the above and the rest. I recieved an apology email, saying "are reviewing our internal communication protocols to ensure no guest is left without an answer" "We deeply regret that our pre-arrival communication did not properly highlight the slope and step layout for you" Thats all well and good but if I had of know I would never had booked! It would have been nice if they had offered towards the cost of rebooking elsewhere at last minute. Four days later I did get a refund on what I paid, but never again. It spoilt what was supposed to be a nice 65th birthday celebration. I had originally booked evening meal and breakfast. We ended up checking out and booked into a very close premier hotel, which I have done a seperate review for but wow what a difference.

Very clean and tidy, extremely comfy bed. Only nag, no bottle water in room.

Nice Hotel in the perfect position for the Castle, Zoo and Black Country museum.

Lovely pool modern hotel 30 degrees outside no air conditioning felt like 38 degrees was like an oven in the rooms

Great pool, breakfast was good overall good facilities but need to do something about air conditioning really too hot in the rooms