Comfort Inn & Suites Cincinnati Eastgate

Nice property but who puts a coffee maker on the bathroom sink for their guests? Hotel is very close to the mall and customer service was ok.

Not clean

Good

Checked in there was hair all over the floor pulled the bed sheets back they were urine stain sheets were dirty ask for a money back they wouldn't give it to us nasty place would not recommend it all

In the bathroom shower there was water stains. In the pull out bed there was a medical glove, q-tip and there were no additional blankets/sheets for the pull out bed, but because of its condition everyone slept on the one bed.

It was close to the place we were visiting.

The breakfast wasn’t kept warm and was slow on refilling the items that needed to be refilled.

The rooms were spacious. Staff was super nice. Breakfast was decent.

I found it funny how they had signs in the bathroom that this was a 100 percent smoke free and you would be fined if you smoke in the rooms. The hallways smelled like marijuana. I understand that is legal in Ohio. But if a place is advertising smoke free. That should be under it too. Also I’m absolutely positive the men cleaning our room was smoking while doing it. Check in time is 3. We got there after 4. One room was available. The other. So we were waiting in the hallway. When we walked in the room. We had to crank the ac up to try and air it out. It was horrible. The bathroom smelled worse of weed. I called down for towels. They said they don’t have any. But could offer me stained ones. 🫤

The stay was nice! Decent breakfast and pool!

It was dark when I arrived. I mistakenly only turned on 1 sm lamp. I started to pull my things out of the suitcase, but then decided to finish unpacking the next morning d/t being exhausted. I went to grab the bucket for ice and it was very DIRTY! I go to the front to req a new one, she said they're locked up in maint and hands me a trash bag to use. I just went to bed. I woke up to a disgusting room. The shower, still had DIRT in it w dirty hand prints and possible leg marks from where it was on the sides, foot prints in the stall w dirty sliding stall doors, with an already opened bar of soap that sat on top the shower stall. The ceiling started leaking above the shower head when I turned it on, ended up going halfway across the shower stall after Incleaned it then showered, luckily it didnt cave in because it was a LOT of water, not a few drips. Then, TOENAIL CLIPPINGS all over the bathroom floor, SHREDDED CHEESE strands all inside the drawers, the microwave looked like someone had exploded 10 bowls of something in it. It was VERY obvious it hadn't been cleaned. At least they changed the bed linen I guess.The woman at the front had a bad attitude but I remained polite and started to tell her that the room was very dirty and as I attempted to go into detail, she cut me off saying "ok" very short like, stopped trying to explain and said im canceling tonight and going else where bc of it. I then her the key cards, She says ok, youre all checked out. She didnt care at all.

Trust, Jackie, and Boris took excellent care of us.