Wingate by Wyndham Humble/Houston Intercontinental Airport

Terrible staff very unprofessional and the facilities could use some TLC, I would stay there again. A few options close to that place that I would try next time. If you choose to stay, make it an overnight last minute choice.

Gave us a room that was not set up and hot. Beds were standing up on the side. Parking was horrible. Night staff avoided us when we tried to buy water bottles.

The receptionist was rude!!! We reached there at 2:45 pm I asked her “can we do early check in “ a lot of hotels do allow you to enter 10/15 minutes earlier as we leave early many times. Anyways it’s okay if that is not allowed, every hotel has its own rules. But the way the receptionist said that was awful!! If I were her I would have said “ I am sorry ma’am it is available but that would be extra 25$ and it doesnt seem reasonable” or something polite but this receptionist the one with big glasses awful personality says “ are you going to pay 25$ for 15 minutes, No right thought so!!!” Who talks like this?? I am a physician and I work in ICU, even in high acquity snd stress we are nit that rude!!! That woman was literally chilling there and being that rude! Should be removed from job !!!

very clean and comfortable

open food outside the lobby, where the were feeding stray animals

The hotel itself is recommendable and the room was clean and comfy. The elevator worked well and the ice machine as well. The service at the hotel was great.

The location to meet the driver for the hotel's shuttle was not given clearly. The driver became upset because I was not at the exact spot he expected me to be, but I was standing at the spot they gave me. He was waiting elsewhere and he started screaming in panic. Unfortunately, he became defensive trying to blame me for not being able to find me. Also, he hang up the phone while his colleague was not done talking, saying "this is not the time". It was a bit rude and a welcome I did not expect.

The proximity to the airport and car rental facility was excellent.

The breakfast. The hotel stated, "Breakfast included." Just state "Continental breakfast." That's a bit more honest. Some travelers like hot breakfast, while others enjoy Continental breakfast.

I didn't stay there because the person in charge said they didn't have any room available.

SHUTTLE BUS MADE STAY CONVENIENT

NO TEA FOR 2 DAYS OUT OF OUR 3 DAYS STAY. ASKED CHRIS THE RECEPTIONIST BUT HE DID NOT SUPPLY TEA AT ALL. ASKED IF WATER IN THE ROOM FROM THE TAP WAS DRINKABLE, HE TOLD ME NO, WE NEED TO BUY THE WATER. THERE WAS NO COMPLIMENTARY WATER SUPPLIED . THE CARPET IN THE ROOM IS FILTHY. THE SLIPPERS THAT i USE WHEN IN THE SHOWER SHOWS A DARK MARK ON THE TUB WHEN I TAKE A SHOWER WITH MY SLIPPERS ON. THERE WAS NO BATH MAT IN THE 3 DAYS THAT WE STAYED. CHRIS THE RECEPTIONIST RUNS THE PLACE LIKE A PRISON. WHEN A BOOKING FOR THE SHUTTLE IS MADE HE WOULD TELL ME TO BE READY 15 -25 MINS BEFORE THE TIME, THE SHUTTLE WAS LATE AT TIMES. THE SWIMMING POOL IS DIRTY, THE WATER IS GREENISH. THE SURROUNDING AROUND THE POOL IS DIRTY WITH RUBBISH AROUND .