Wingate by Wyndham Humble/Houston Intercontinental Airport

breakfast

Pool is open shuttle 24 hours

Everything

I love everything,the greetings, breadfast, well you name it. Is just like being in a 5 star congratulation

The location and staff

The black and dark grey painted hallway walls which looked very Gothic or Dracula looking, old carpet, the room was a non-smoking room but the smell was disgusting, the ceiling in the bathroom had water damage which turned out to be an ongoing thing by the looks of the repairs which also started flooding our bathroom rendering the room unusable. We were moved to another room which also had an old cigarette smell and the TV wouldn’t stay on past 10 minutes and the entry door would stay locked and closed putting our safety in complete jeopardy. The maintenance guy who was in our flooding room across from us had to come over and fix the door. At that point, I was done.

Location

Dirty

To summarise the issues experienced: • Shuttle service unable to accommodate our party despite being informed in advance • Long wait late at night with children after international travel • No staff present at reception upon arrival • Our booking for three rooms not honoured • A room assigned that was already occupied by other guests • Remaining room unsuitable with maintenance issues • Our group forced to sleep overcrowded in one room despite paying for three • A distressing incident occurring in the lobby area during our stay. We heard yelling and screaming coming from the lobby area, The disturbance lasted for approximately 10 minutes and my husband went to check what was happening as our children were frightened. From our room we could see the lobby area and witnessed a man carrying a woman out of the front doors while she was yelling at him to get off her. The situation appeared to be a domestic altercation and was extremely distressing for our family, particularly for the children who were frightened by what they heard and saw.