Blue Water Resort

I stayed at the resort as one of the guest in the duplex cottage from 9/8-9/13. We booked as a large group (30). 7 of us in the duplex cottages (2 that were joined together) and the rest in the hotel rooms. The Bill - group sales had asked us to provide names and emails of everyone staying in the cottages so that we could be individually billed. This was done 8/18. Nothing until 9/5 at 3:44PM we all got an email asking for our cc info, with no attached invoice, which we all felt uncomfortable to do. I immediately called and spoke to the manager. There was some discrepancies in the bill, the mgr got it fixed and told us what we each had to pay and that we could instead pay at check in. As us guests at the cottage checked in, they charged us for what we owed, until it got to guest number 7. They tried to charge her more. The night before we left we went to the front desk and ended up discovering the front desk was charging us more per night than what was originally quoted to us. The Supervisor said he could not fix it, that he needed group sales to fix it and they are not in until Monday. At that point we had him only charge $633.19 and the balance would have to be figured out when group sales got back. Customer Service Lacking big time. While everyone seemed nice, there is clearly a lack of training. Not one person could ever answer any questions. Such as, we booked and paid for a clam bake. We asked the front desk where do we go for that and they answered with a look on their face like they never heard of it before and said "clam bake?" They didn't know about us checking in under individual bills. Several of our group went to breakfast at their restaurant and were told no due to another group in there. We were told the resort had a restaurant for breakfast and dinner, and yet that changed when we got there without warning. Upon check in we were also not informed that we needed to request 24hrs in advance to get full housekeeping. Housekeeping - Lack of...... I called a week prior to our arrival to ask about what I needed to bring to the cottage such as paper towels, cleaning supplies, etc..... I was told we would have full housekeeping services and supplies would be replenished as needed. We had our towels, papertowels, toilet paper, and trash replenished daily. Although the one cottage never had the trash bag replaced which we found odd, so we used the extra bag on the other side daily. The floors were always dirty and used towels sometimes not taken. No trash basket in any of the bedrooms and no swifter or mop to clean the floors. They were so bad that one day after showering I placed a towel on the floor in font of the bathroom sink. I walked into the kitchen and bedroom, returned to the bath to dry my hair, when done got off the towel - looked down to see my dirty footprints on the towel. Our last day really had me upset. We came back from a long day to find clear trash bags, one on each outside cottage door handle, with clean towels, paper towel, and toilet paper. We walked inside to trash not taken out, dirty towels still on the floor. I went to the front desk, that's when she told me we had to "request full service 24hrs in advance" then she apologized that none of the 7 of us were told this so she sent someone over to clean. I went to the pool bar to eat, since the restaurant was closed, for yet, another event, after went back to the unit to find only 1 trash was taken and fresh towels were dropped off..... yes, dirty towels still on the ground. This was after 4 of us witnessed the gal at the front desk order a full service clean. PS she also asked if we had a do not disturb sign on the door, which we did not... in fact we didn't have a sign to hang on the door even if we wanted to. Rooms - The cottages were cute. I find it odd that the (2 of the 4) bedrooms had no dressers nor waste baskets. Our bathroom fan did not work as well. Oh and no ice.... We had to walk across the street for ice, which is crazy! Our king bed had no quilt, so we took one from one of the bunk beds in the opposite cottage. Our couch ottoman had stains on it, which is gross to look at Wanted to also note - your staff should not be partying at night by the picnic tables / dumpster area in front of the cottages with sleeping guests. If I didn't have my sound machine I would have yelled at them. There was also a ton of cigarette butts on the bottom of the left steps... we would joke that the rabbits were smoking. I never write negative comments like this, never had such a weird experience but I am not the only one. The Clam Bake was the best, the food was great! We all enjoyed that!

The room was beautiful. Very clean and updated. Very comfortable bed. (We’re looking into purchasing the same mattress!) The view of the ocean from our room was beautiful. Had a small issue with the refrigerator and maintenance took care of it right away. The food at the onsite restaurants was very good. Everyone was super nice! Definitely will be returning. 😊

We were told breakfast began at 6:30. When we got there we were told they were not accepting individual orders until 8:30, that the restaurant was dedicated to large tour groups. We decided to go out to a restaurant instead. Also, we got a wake up call at 5:30 am that we did not request.

Our room eas right on the ovean

Location! Proximity to the ocean and room size

My stay at the blue water lasted a total of two hours. What was supposed to be an anniversary trip turned into an immediate disappointment. The room situation was untenable due to excessive noise bleeding through the walls and ceilings. The ocean view was blocked by a hedge. The overall room was average at best. Attempts to remedy the situation with staff were not acceptable. Staff seemed very leaderless. I was not the only guest with a disappointing room situation either. Two other guests were complaining about accommodations at the same time I was. One was literally put in an underground room with a supposed ocean view. I proceeded to check out with of resort under the impression, speaking with staff, that I would be charged for one days stay. I was agreeable since these were the terms of the reservation. As of today the resort is still holding on to my full fee. The excuse from staff is I didn’t call Expedia fast enough. I have filed a claim through Expedia and gained no ground with the Blue water resort. The silence and inaction of the management of the blue water is what I find most disappointing in the establishment. What they are advertising and what they are delivering is very different. I would think twice about staying at this establishment.

Very clean and the staff is attentive. Beautiful location right on the beach.

No breakfast appeared available

Daily change of towels and housekeeping. Had to ask twice for coffee replacements. One time didn’t even come!

This property has a lot to learn about customer service. I will spend my hard earned money elsewhere. The room was horrible and dark. It felt like a cave. Menu at Jonahs Den is limited but the food is great. Service is HORRIBLE (specifically in the morning). I'm extremely disappointed.

For the money paid, I expect more. I realize it was 'off season' but only by a few days. Staff should still greet you immediately and warmly and make you feel welcomed. I did not feel welcomed. My room was mediocre at best. Lights were very dim, I had to keep my blind down at all times due to foot traffic past my window. It was like a cave. Jonas Den is a basement level restaurant with extremely poor service, although the food is fantastic. They close earlier than posted making people feel unwelcomed and rushed. I personally, will spend my money elsewhere.