Holiday Inn Express & Suites Hawthorne - Elmsford North by IHG

Ery clean and quiet. Enjoyed our stay!

Hotel is sparkling clean and new. Staff is very courteous and helpful. I lost my car key and they helped me recover it. Thanks again!

It was a nice new hotel. The room was very comfortable, especially the bed.

Good overnight hotel

Always a top pick for central Westchester County, the recent renovations have made an A+ property even better!

Parking was very easy. Room and hotel were clean and very comfortable.

Hotel was overbooked and they changed our reservation without notification, leaving us with only one bed. They did not even notify us upon arrival. When we went to the desk they did tell us that the hotel was overbooked and that's why they made the change. They did not offer any accommodations or assistance. We requested to speak with the manager. There was no manager on duty but they did call Jeanne, the general manager. She was rude, unprofessional and unapologetic. Her only advice was to cancel the reservation. After reading other reviews, I can see that this was not just a bad day, but seems like this is the norm for Jeanne. For such a large hotel chain, I can't believe the standards aren't higher. Honestly, if it was just handled differently we probably wouldn't have been so upset. If it was somehow accidentally overbooked, they should have let us know prior to check-in that our reservation was changed. At the very least they could have let us know at check-in, offered apologies, offered accommodations, offered a discount, etc. instead we dealt with Jeanne after the fact, who seemed to lack any customer service or soft skills. When contacting IGH customer service, they were also unhelpful. This hotel is not worth $300 a night. 100% do NOT recommend.

It was new, clean, quiet and breakfast was good. Very close to Westchester Medical.

Staff, new gaciloty

Great upgrade from last year!