NH Caltagirone Villa San Mauro

Hotel in posizione panoramica a pochi chilometri dalla città; camera comoda, comodi i letti buona la colazione. Gentilissimi l’unica persona alla reception e l’unico cameriere addetto a bar e ristorante all’ora di cena.

Personale assolutamente insufficiente: una sola persona per turno alla reception, ma soprattutto una sola persona per seguire bar e ristorante nell’orario serale. A causa di questo, l’unico cameriere costretto a seguire bar e ristorazione, pur in presenza di una bella sala ristorante, ha costretto 20/30 persone, inclusi noi tre, a mangiare in tavoli sacrificati nella saletta del bar; vergognoso!

Personale assolutamente insufficiente. Costretto a cenare al bar (la bella sala ristorante è rimasta chiusa), perché la sera c’era un solo cameriere per bar e ristorante, pur in presenza di numerosi clienti sia del bar che del ristorante. Wi-Fi completamente impraticabile.

Our party of 20 people stayed for 1 night at this 4*hotel on our 'Spotlight on Sicily' tour with TUI. The hotel is very tired looking , in need of a paint job both inside & outside. The evening meal was a set meal consisting of 'Pea soup' for the starter & 'Swordfish' for the main course. What we were served as beyond appalling. The Pea soup was not in fact soup, but a large bowl of cold mushy peas straight from a tin. The main course was a greasy frozen swordfish steak with a small blob of Instant mashed potato, which was also served cold. Several members of the party complained at the time & 1 person was given a bowl of pasta in tomato sauce. However whwith en several people tasted this we all agreed this was not a fresh tomato sauce but a sauce from a jar or tin as it was bland with no substance to it. Even though numerous people complained we were not offered any alternative or even a free coffee. As I was unable to eat the food provided due to the content & the cold temperature my evening meal consisted of 2 bread rolls. The hotel seemed totally unable to deal a large group & were obviously not interested in making a good impression or providing 4* quality service or food. This was the first time TUI had contracted this hotel on this tour & I sincerely hope they do not use them again as I do not wish anyone in the future to to receive this appalling level of service. As a result of the appalling food & service we received many in our party, upon checkout, refused to pay for the drinks they had with their meal on the night .

We had a wonderful stay at this hotel for my son’s birthday. The staff, particularly Lorena from Reception, were exceptionally kind and helpful throughout our visit. She organized a lovely surprise in our room and even arranged a birthday cake. The view from our room was stunning, and it was delightful waking up to it each morning. The dinner was excellent, and breakfast offered a good selection, though both were quite pricey compared to outside options. Unfortunately, there’s no food or coffee service between 12:00-19:30, which was inconvenient, though one staff member kindly made coffee for us during these hours. A few areas for improvement: our room lacked basic shower amenities (gel, shampoo, conditioner), and the ordering app wasn’t working. The bathroom cleanliness could be better, particularly the extractor fan and area behind the door. The restaurant menu online differs from what’s actually offered, and chicken options are limited. Also, tourist tax is collected at the property despite the booking suggesting taxes were included. Despite these minor issues, we absolutely loved our stay and will definitely return. The exceptional service from all staff members, who consistently went above and beyond, made our visit memorable.​​​​​​​​​​​​​​​​

Café manhã muito bom. Ter estacionamento

Hotel Velho , longe centro histórico

They are loyal and we forgot a gold ring in the room and they found it and gave it back