Sonesta Essential IAH Airport JFK Boulevard

This hotel is just one of the many options you can find around the area, with shuttle and breakfast included. The rooms are a bit impersonal and there's no bedside light, for example; they're espacious, huge, though.

I arrived at 10pm at night, the front desk told me to park around back as I would be ticketed out front, they were not friendly and made me feel uncomfortable. When I asked how to find my room he told me where the elevator was.. nothing else. The hotel did not seem newly renovated, I had a very dirty room. With stains on carpet and door was damaged. I did not feel safe there and to top it off the planes noise was very loud. When I left in the morning the front desk just stared at me, so unnerving.. I won't return.

Ok

I like the convenience it's near the airport the price is always right the only thing is it should be more places to eat it's only for that see you would have to have a car or lift or Uber to the other places for lunch or dinner.

This is by far the worse property I have ever stayed at in all the years of traveling! It was so filthy dirty! The staff had no idea of what customer service was all about. The night I checked in, the worker behind the desk literally kept his big set of earphones on and we could barely understand him. The health department should shut them down!

The front desk attendant lied straight to my face about the pool. I checked in around 8:30pm, went straight to the pool and the gate was locked. Asked the front desk about it and he responded "The pool is closed." I asked, "What time does it close?" He said "9:00pm." He let me in when I responded "It's not 9:00 pm." The sign above the pool says it closes at midnight. 😑 The hotel is cheap, so you get what you pay for.

This hotel really needs a lot of work in every area.Starting with the staff, not wearing an uniform or an ID that identify them as employees. The breakfast was an important aspect for me in order to save, however the food was soo poor that not even coffee was ready. The room was in terrible shape, we have a toilet that every time we flushed, water started to came out from the base. I will not come back to this hotel, I will like to share the photos that I took but this app doesn't allow me to do it.

My car got towed because I checked in late and it was dark and the parking spot was not clearly marked. The parking spot was in front the hotel but it was for another hotel and they towed me the front desk attendant failed to give me parking permit

For Star the inside of the hotel lobby looked very outdated and the hallway on the first floor going to the elevator looked terrible. The door going up the stairs was in bad condition looked like it was going to fall as soon as you open it.

The sheets were wrinkled it looked like the had not been clean. the bathroom was dirty. horrible.