Sonesta Essential IAH Airport JFK Boulevard

Lousy service. They make you call a thousand times to give you instructions for the shuttle and is already fall. Super bad planning and organization: they should ask how many people and offer more transportation or not offer anything at all

The room was absolutely terrible! There was a period stain on the covers and a bandaid in the towel that the provided! Like did they even clean the place. And when brought to the managers attention he rolled his eyes and stated that all he could do was give new blankets and towels. Absolutely disgusting, I would not recommend this place!!

The staff was nice and helpful. Breakfast was decent. My complaint is how much nicer the place looks in their pictures when it is really kind of run down.

Very poor maintenance I won’t be book in this place

The hotel is close to the airport. The hotel was easy to get to from Beaumont. The hotel was easy to check-in even thought it was 11pm when we got there. There was plenty of spaces to park and easy to get back into the hotel. The room was spacious and clean. It was a quick overnight stay but would stay there again.

Shuttle never showed up. Had to pay an Uber. There is always a problem with the shared shuttle service at IAH. Initially told it would be 45 min. Kind of a long wait …. Then a no show.

They have an infestation of raccoons and they brake into to people's vehicles from underneath and breakfast was bad

The room was dirty

SHAME ON SONESTA! We chose this hotel because we are familiar with the Sonesta brand and also because we wanted to stay near the airport for our early morning departure the next day. We were greeted in the room with a live roach. The toilet seat was broken, and the toilet paper holder was barely hanging on the wall. We immediately called down to the front desk. The desk clerk moved our room across the hall to a room that was not much better. The chair in the room was covered/stained with human body fluids, the toilet seat in this room was also broken, and a couple of dead roaches on the floor. It was late and we were exhausted, so with no alternative but to leave, we bit the bullet and stayed. But it was GROSS! Shame on Sonesta to allow a location to exist in this condition

SHAME ON SONESTA! We chose this hotel because we are familiar with the Sonesta brand and also because we wanted to stay near the airport for our early morning departure the next day. We were greeted in the room with a live roach. The toilet seat was broken, and the toilet paper holder was barley hanging on the wall. We immediately called down to the front desk. The desk clerk moved our room across the hall to a room that was not much better. The chair in the room was covered/stained with human body fluids, the toilet seat in this room was also broken, and a couple of dead roaches on the floor. It was late and we were exhausted, so with no alternative but to leave, we bit the bullet and stayed. But it was GROSS! Shame on Sonesta to allow a location to exist in this condition!