Homewood Suites by Hilton Dallas-Arlington

They are currently in a remodel which surprised me but wasn't loud or upsetting, very nice and respectful staff

Place is clean but older , seen a roach & heard everthing from the people on top of us . From the toilet flushing to the walking around couldn’t sleep .

The staff were very polite and friendly. Unfortunately, the hotel room was very dated and damaged. The bathroom tiles were broken and I was concerned I might cut my feet. Every time I walked in the bathroom the shards of tile would pop up. There was no soap in the bottles in the shower. The toilet seat was messed up and off centered..so it was a bit awkward to use the toilet. Overall the room seemed a bit dated and smelled. Normally I wouldn’t complain, but the room has over $200 for the night, and I thought it might be better kept for that price. These complaints aren’t towards the staff, but rather the company or owners.

The receptionist/chech-in person/concierge was extremely friendly, helpful and efficient. The room was a room, shower had good pressure & temp, air conditioner worked great, there was some construction/renovation, but was not a nuisance. It’s not the Gaylord, but definitely one I’d stay at again for the entertainment district

N/a

Construction is happening at the hotel, which is good because it definitely needs updating. Average stay. I liked the size of the room(s).

This hotel admits they are under “renovations”… this applies to the outside painting and new facade. I think they use this as an excuse as the inside is out-dated and run down. The hallway carpets are filthy (spilled dry paint and huge stains on floor 2). When we arrived, our room was finishing being “cleaned”… but upon entering, the bathroom had hair all over the floor; the pull out sofa bed still had dirty blankets and sheets; and the fridge still had food from previous vacationers. We went to desk to get clean sheets and told the receptionist how we had found the room… we were given an “I’m sorry about that” and nothing else. They didn’t even have fresh mattress pads for the dirty couch mattress, so we settled by using two bedspreads for covering before we made the bed. We capped it off with going down to eat the next morning at 9:50, but food was being put up as we walked in. Breakfast ends at 10 so we hurried to try and grab what we could, but the person in charge turned out the lights and covered everything. Yes, it was 10 minutes before service ended, but we had those 10 minutes. Do yourself a favor and stay elsewhere if you want a nice hotel room.

Location

Hair on wall in shower and on floor..

Staff was great and helpful for information about shuttle to baseball games and local attractions. Breakfast was good. Had some painting and construction but didnt bother us, quiet hours were observed during construction. Pillows could use more fluff. Smart tvs in room were nice. Overall a fine experience and would stay again.