Hilton Grand Vacations Club at Hilton Hawaiian Village

Right on the beach. Lots of shops and good restaurants

N/A

DO NOT BOOK YOUR ROOM DURING THE PROTEST. If you book during the protest, the hotel managers will not do anything if there are issues. Their excuse is that since you book it during the protest, you as the customer knew the risks and are willing to accept subpar service at full price when their email clearly stated that the protest should not have any effect on our stay. Room service is lacking, you have to take out your out trash and get your own amenities, and endure noise disturbance from 7AM-10PM from either construction or protest. AVOID AT ALL COSTS BECAUSE IT’S ONLY THE BEST 1-STAR MOTEL I EVER EXPERIENCE. And yes, I said motel, not hotel!

Are stay at the Hilton was the holiday from hell from having no one at check in on arrival to having no house keeping to protesters screaming outside our window from 7am to 10pm , our room was over looking the lagoon and people would jump the fence and use the pools and slides during the night screaming and laughing so I assume there was no security as well , bars near the old were closed , my husband has a medical condition and I wouldn’t never have stayed if I had apocalypse knew how bad the conditions were, you had a duty of care to inform me of the circumstances, I was told at the end of my stay they wouldn’t charge the resort fee , as you know I use hotels.com a lot but I am disappointed that you didn’t inform me of the strike , bookings. Com informed there customers!

Terrible communication. No staff to help. Everyone was on strike. No housekeeping or front desk people. Had to pay $80/day for parking We stayed through time share at the Grand Islander tower and one night in the Kaila Tower. I’m not happy to have to had pay for parking. You should have that free for people who pay for their stay. I will never be back and won’t recommend anyone to this resort.

The Hilton Hawaiian Village has an ongoing (over a month) strike that the hotel neglected to make us aware of prior to arrival. They handed us a letter at check-in. The property is large, hotel is severely understaffed, and check-in is not smooth (they double charged us and lost our luggage because they checked us in at the wrong desk); apparently there’s a hotel side and a timeshare side. It is also nearly impossible to get any sheets or assistance with non-functional washer/dryers even after calling guest services hourly. Staff has been flown in and brought from other Hilton locations and are unfamiliar with this hotel and cannot help guests identify buildings or activities and many restaurants and amenities are unavailable. Yet somehow on day 2 we got a phone call trying to rope us into the timeshare talks. The one permanent hotel staff we encountered on Day 3 was clearly frustrated or overworked and was the least helpful or empathetic person we encountered. Highly disappointed with our stay and would NOT recommend anyone to stay there, at least until they resolve the strike.

There’s strike and no service was provided. Room wasn’t cleaned when I checked in. No room service provided and they put towels on one floor and we had to go there to have new towel. No way to empty trash can. The strike started from 6AM and ended 10PM. We couldn’t sleep because of the noose from strike and even hard to stay in the room. The worst thing is hotel didn’t tell anything about it until I complained it

There was a strike during our stay. The people that were hired to replace the strikers were wonderful. The Hotel was beautiful, and the location was great! We just wished we had been able to enjoy it all. The fireworks show was beautiful but even the strikers were trying to ruin it by banging on large drums.

There was a strike during our stay. We were not advised of the strike or given a chance to change our reservation. There was trash in the hallways, no housekeeping and we had to go to different floors to get towels or coffee, or just about any amenity. There were strikers yelling, blowing horns, hitting drums from 6am to 10pm. We could not enjoy the pools because the strikers surrounded the pools and some of the beach area and chanted and yelled. There was no service at the pools, as far as food and drinks. If we wanted to eat on property, we had to go over to the Rainbow bazar and eat pizza or sandwiches. There was no room service. We spent most of the time outside of the resort, so we could enjoy some quiet.

There is currently a pay with cleaning staff protesting, marching & picketing outside the entrances to the Hilton Hawaiian complex. There is non stop chanting from the protestors using megaphones from 7am until 10pm. This dispute had been going on for several weeks prior to our arrival. We stayed at the Hilton Grand Vacations Club within the Hilton Hawaiian complex & the ongoing horrendous noise caused us to spend more time away from the resort than we had planned. There is no service to rooms with guests having to remove rubbish, change their own bedding linen & bath towels etc which was provided each day on trolleys on each floor. The Hotel itself was very good & the staff who were working did a great job however there was no communication prior to, or during our stay from the hotel management about the protest & there was no mention of any form of compensation to be made to guests. I was able to get the daily resort fee deducted from our total bill but I really think the Hilton should reimburse us a good portion of the cost of our total stay. Great Hotel to stay at normally but the protestors and very poor communication from Hilton Management ruined our holiday.

Refusal to accommodate for the lack services. Offered very low amount as goodwill gesture. Will never be staying here again in the future.

Worst Hotel Experience – Don’t Waste Your Money !!! We stayed at this hotel in Hawaii for 8 days, and it was a disaster from start to finish. More than half of the workers were on strike, and they made noise all day long, from 6 AM to 10 PM, EVERY SINGLE DAY. It was impossible to relax with the constant commotion outside. To make matters worse, our room wasn’t cleaned even once during our entire stay. We had to go down 10 floors just to get basic necessities like towels, toilet paper, and hand soap. Nobody came to take out the trash, so we had to leave it in the hallway ourselves. It took days for the staff to finally pick it up, and during that time, the halls smelled disgusting because of dirty diapers and other trash. We paid THOUSANDS of dollars expecting a relaxing vacation, but instead, we ended up doing everything ourselves. For the amount we paid, we expected way better service. This was hands down the worst hotel experience we’ve ever had. Save your money and avoid this place at all costs. I do not recommend staying here.