Quality Inn Columbus-East

This franchise, independently managed hotel is very run down and service very mediocre. Our family of 4 stayed for 1 night. Upon check-in, they requested $50 cash for incidentals to be returned at check-out. I don't carry cash and asked to put it on my credit card. They said the $50 would be refunded after 5 business days, which still hasn't after 6 days. We couldn't find our room in this 2-floor hotel. Room numbers were not marked outside showing which direction to go. We had a non-smoking room which smelled like smoke. Turning on the AC removed some of the unpleasant odor. The popcorn ceiling was coming off as if there were prior roof leaks. They had towels in the room for 2 people. When asked for more towels, they said to bring the used towels to exchange for another 2. The entire place and our hotel room are severely dated. Breakfast was below average and skimpy. Management provided the bare bones during breakfast hours at 8:00am despite other guests in the dining room. They took out a tray of 6 slices of bread, a couple bananas/oranges, 6 mini-muffins, and 6 yogurts in the fridge. I had better stay at other franchise owned Quality Inn's. I would not recommend this one.

The pictures on the website are deceiving. There was a bunch of people hanging around outside. This place literally remind me of a sleezy motel. This is not the place that you want to go to if you're trying to surprise your lady for a quick romantic getaway in the city or if you are traveling with your family. If want a nice hotel, this is not it. On top of that we got in the room. There was no shower curtain. The toilet was dirty. We had to call someone to come and clean and the guy that came to put up the shower curtain and only had a rag with no cleaning products; told us he wiped the toilet off so it's clean now. We went to get cleaning products ourself etc. We were scared to take off our shoes so we didn't walk around on the carpet. We checked bed to make sure it had no bugs. It just was not the best experience and because we weren't sure if we would be able to get our money back right then to try to find another place to stay we end up having to rough out our stay which was for two nights. Scariest stay ever. I honestly feel like if you're just looking to sneak and hook up with someone then this is your place. If you're looking for a quick stay and you don't care about the conditions then this is your place. If you're trying to hide then this is your place. It is just not what I expected at all. Especially not for that price that I paid. There were no amenities to enjoy at all. This hotel really needs amajor upgrade and they definitely need to get rid of the riff raff.

Staff

Smoking and noisy atmosphere!

Hotel was run down and dirty. Carpet was stained and worn out. Arms of the arms chair were very dirty. No proteins for breakfast

Friendly staff, clean room. Nice options for breakfast.

Some small repairs should be made, i.e. unstick the door, repair the ceiling where it was evident there was a water leak. Just pulls down the overall aesthetics of the property.

It was ok