Best Western Plus Cairn Croft Hotel

Great location, friendly staff, pool was heated and everything was clean. Breakfast was delicious and the water in the bathroom stays hot which is hard to find at a hotel. Our kids loved the amenities. We can’t wait to plan our next trip here.

No complaints at all

Amenities, room size and staff were phenomenal

Bathrooms need updating

The amenities were a big hit for my kids. The restaurant and bars on site were a major plus.

Bathrooms need to be updated

We love this hotel and its our 2nd time staying here. Unfortunately the sink in our room was draining really slowly and kept clogging. We love the pool and indoor playground however the playground was very dirty and dusty. All the staff were amazing and friendly.

The cleanliness of the playground and the sink backing up

I never leave reviews but the staff at this hotel are like no other. They are so friendly and accommodating. People might complain about having to wait for the pool at times. But there is not a long wait. It is much better so the pool is not overly crowded. The room were very clean.

Our family of 4 had a great time here mid-March 2026. It was super busy due to March break. There seemed to be many groups of families or sports teams visiting, so expect big crowds, especially during holidays. Though crowded, we still had a positive experience overall. Check in was easy. The room was standard, i.e. decently clean and comfortable. Room was maintained/tidied up with towels refreshed daily. Staff were working hard to keep guests happy. Our room was on the ground floor facing the back parking lot. We had no issues with it and found it relatively quiet. Just don't open the curtains if you want any sort of privacy. The rooms facing the courtyard would have heard the very loud crowds all day. Parking was plentiful and cost was $20 per night. The whole place is certainly family friendly, being the most fun for kids under age 10 I"d say. We enjoyed a couple hours in the courtyard every day. They had board games you can borrow, colouring pages, a few mildly organized "competitions"" hosted by staff at fixed times e.g. very casual mini golf game or colouring contest. The fact that it's an indoor courtyard is nice, bit of an oasis from winter weather with its tropical plants and full glass ceiling. The centrepiece of the courtyard is the pool and two hot tubs, plus a bit of lounging space around them, which are all fully enclosed by a fence with gates. The pool is about 1.5metres deep at its deepest. Pool towels were available and replenished frequently. Hot tubs are a nice temperature for adults. Please respect the rules and exercise plenty of caution, especially when it comes to keeping your children safe. Alongside the pool area there's a mini golf green with a few holes, an indoor play structure (i.e. like a McDonald's playground), and lounge areas with chairs and tables, all for guests to use first come first serve. We did not buy any food or drinks or arcade passes, but they have a few options.

At peak times the pool was at, or over, its max capacity. 30, 40, or more people, mostly kids, in the pool at once really was too crowded, therefore not comfortable, not much fun, and not safe. Some staff seemed not to care, while others did try to manage the crowd in the pool/ pool area. For example, at times a staff person stood at the gate to have guests who were just arriving to swim wait outside the gate until a party from inside the pool area left. This was not managed consistently. There were some signs asking guests to keep their pool time to ~30(?) minutes to allow others a turn. I didn't see anyone enforcing that, but I also didn't see any guests too upset. I think every family got a turn as long as they had some patience. Our kids had fun, so overall we felt satisfied.

Although super busy and loud the rooms were great, spacious and clean. Good value for your money.

I have stayed at this hotel many times over the years, as it has become a favorite for my family. The rooms are consistently clean, the staff is friendly, and the convenience of having amenities such as a hot tub, pool, arcade, and playground all in one place is a major draw. However, during our most recent visit over March Break, my experience was less positive. While my son still enjoyed himself and had fun interacting with other children, the pool area was frequently over capacity. Guests were often required to wait in line just to access the pool. That said, I would like to acknowledge the staff member who was stationed in the pool area each day to monitor capacity and rowdiness in the pool, this was appreciated. In addition to the March Break crowds, the hotel was also hosting hockey teams and birthday parties. These large groups often took over the entire pool or occupied most of the seating area near the playground, leaving little to no space for other parents to sit and supervise their children. Unfortunately, these areas were also left in poor condition, with food scattered across the turf and no evidence of regular cleaning or vacuuming. Regarding the birthday parties, it appeared that many of the children attending were not registered hotel guests. In my opinion, there should be designated spaces for these events, and they should not be scheduled during peak periods such as March Break, when hotel capacity is maxed. The on-site restaurant was average at best. The website advertises a “Happy Hour from 2–5 with half-price appetizers,” but when I was charged full price and inquired about it, I was told this promotion did not apply during March Break. I pointed out that this exclusion was not stated on the website, but the manager was dismissive, appeared eager to end the conversation, and simply responded that the promotion would resume the following week. lastly, we checked out at 12pm. Unit 12:30 I spent money in the arcade for my son. When finished I noticed my room door was still open and no cleaning so me and my son quickly ran in to wash our hands before leaving the hotel. The Head cleaner must of saw us and instead of talking to us she went to the front desk to have them call my cell phone and tell me I had to vacate the room. By that time I was at the vending machine and almost out of the building. I have been many times, spent lots of money and the rude cleaning lady couldn't just say " excuse me you cannot do that" but rather made me feel like a criminal. The entire situation has been bugging me and left such a sour taste in my mouth that I thought it was worth update the review for. We particularly enjoy the courtyard rooms; however, improved soundproofing would greatly enhance the experience, as noise levels can be quite high and there is little insulation from surrounding activity. Despite these frustrations, this hotel remains unique in the area, and my family genuinely enjoys the overall experience. For that reason, we will likely return in the future.

Location

Pool area could be larger